Voice Identity Mapping Across Telephony Networks
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Solution Overview
Problem
The existing telecommunications systems face inefficiencies in routing calls to users who have multiple telephone numbers, leading to time wastage and potential loss of information due to redundant voice messages across multiple systems, making it difficult for callers to reach users promptly and efficiently.
Innovation Solution
A system and method for mapping a voice identity to a telephone number using a voice identity mapping data structure and policy processor, allowing for transitive mappings and time attributes to determine the appropriate target voice identity for call routing, even when the user has multiple phone numbers or non-phone number identities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a user has multiple telephone numbers for different locations and devices, then the user can be reached in multiple places (office, home, mobile), but callers must try multiple numbers and leave redundant voice messages, wasting time and creating confusion
Solution Approach 1:
The patent introduces a voice identity mapping system as an intermediary between the caller and the user's multiple telephone numbers. The mapping data structure stores relationships between voice identities and target telephone numbers, allowing the system to automatically resolve which number to call based on the user's current location and context, eliminating the need for callers to try multiple numbers manually
Solution Approach 2:
The system pre-establishes mapping relationships between voice identities and multiple target telephone numbers before calls are made. By setting up these mappings in advance and maintaining them in a data structure, the system can quickly determine the appropriate number to call without requiring real-time manual intervention or trial-and-error calling
2Adaptability or versatility
If a user has multiple telephone numbers across different networks and locations, then the user can maintain presence in multiple places, but the system complexity for managing and routing calls increases
Solution Approach 1:
The voice identity mapping system serves multiple functions: it manages mappings across different telephony networks (cellular, landline, VoIP), handles transitive mappings through multiple levels, provides time-based routing, and maintains a unified interface for callers. This multi-functional approach consolidates what would otherwise require separate systems for each network and routing scenario
3Reliability
If callers try multiple telephone numbers to reach a user, then they can eventually connect, but redundant voice messages are left on multiple systems causing information loss and confusion
Solution Approach 1:
The system provides feedback to the caller about the call routing status and whether the user is currently reachable. By monitoring the call outcome and user availability, the system can inform callers whether to leave a message or try again later, preventing redundant voice messages from being left on multiple systems when the user is unavailable
Data Source
AI summary
A system and method for mapping a voice identity to a telephone number includes: one or more phone systems; at least one policy processor coupled to the one or more phone systems; and a voice identity mapping data structure accessible to the at least one policy processor. The voice identity mapping data structure includes: search voice identities transitively mapped to one or more target voice identities, where the voice identity matches a first search voice identity, the first search voice identity is mapped by the policy processor to a first target voice identity according to a first mapping policy, the first target voice identity matches a second search voice identity of a second mapping policy, the second search voice identity is mapped by the policy processor to a second target voice identity according to the second mapping policy, where the voice identity includes a non-phone number voice identity.