Voice Interaction System for Hands-Free Business Operations
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Solution Overview
Problem
Interactions between users and business platforms using keyboards or touch screens can be impractical and error-prone, especially when users are engaged in other tasks, making it difficult to receive and provide business enterprise information efficiently.
Innovation Solution
A system and method that facilitates voice interactions between a user and a business server, where a user device receives business enterprise information, converts it into speech output, and processes speech input to interact with the server, using text-to-speech and speech-to-text engines to automate interactions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If keyboard or touch screen is used to interact with business server, then user can input and receive information, but interaction becomes impractical and error prone when user is focused on other tasks
Solution Approach 1:
The patent replaces mechanical input methods (keyboard, touch screen) with acoustic field interaction (voice commands). The system captures speech signals through microphones, processes them through speech recognition, and translates voice commands into actions on the business server, eliminating the need for physical input devices during hands-free operations
Solution Approach 2:
The patent introduces speech recognition technology as an intermediary between the user and the business server. Instead of direct manual input, the user's voice serves as the input medium, while speech recognition acts as the mediator that converts acoustic signals into actionable commands for the server system
2Productivity
If manual input methods are used, then user can precisely control business operations, but interaction efficiency decreases when user is engaged in other tasks
Solution Approach 1:
The system enables self-service interaction where the user can perform business operations without manually navigating interfaces. The voice-activated system automatically captures, processes, and executes commands based on spoken instructions, allowing users to complete tasks hands-free while maintaining productivity in other activities
3Ease of operation
If voice interaction system is implemented, then ease of operation improves for hands-free use, but device complexity increases
Solution Approach 1:
The patent integrates multiple functions into a unified voice interaction system. The same speech recognition infrastructure handles various operations including data retrieval, information display, and transaction execution. This multi-functional approach consolidates complexity into a single versatile system rather than requiring separate mechanisms for each operation
Data Source
AI summary
According to some embodiments, a user device may receive business enterprise information from a remote enterprise server. The user device may then automatically convert at least some of the business enterprise information into speech output provided to a user of the user device. Speech input from the user may be received via and converted by the user device. The user device may then interact with the remote enterprise server in accordance with the converted speech input and the business enterprise information.