Voice Interface for Telecommunications Data Access
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Solution Overview
Problem
Wireless carrier network engineers face difficulties in navigating and troubleshooting performance issues due to the sheer volume of test results generated, requiring them to use multiple software systems, which complicates efficient data access and network component control.
Innovation Solution
Deployment of a voice user interface (VUI) that converts spoken commands into data representations, allowing network personnel to access data and control network components through voice commands, reducing the need for complex troubleshooting tools and enhancing data visualization and network management.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If engineers use dashboard application to view performance data, then they can access network performance information, but they have difficulty navigating through the large volume of test results efficiently
Solution Approach 1:
The patent replaces manual navigation through dashboard applications with voice-based natural language commands. Engineers can speak queries like 'show me network performance issues' instead of manually filtering through test results, substituting mechanical interface navigation with speech recognition and natural language processing systems.
Solution Approach 2:
The system introduces a voice interface intermediary that translates natural language commands into structured data queries. This intermediary layer processes spoken instructions, converts them to appropriate dashboard filters or search parameters, and returns results without requiring engineers to directly navigate the complex dashboard interface.
2Ease of repair
If engineers use multiple software systems to troubleshoot malfunctions, then they can access specialized tools, but the process becomes more complex and less efficient
Solution Approach 1:
The voice interface system provides universal access to multiple software systems and functions through a single unified command interface. Instead of requiring separate tools for different troubleshooting tasks, the voice system can orchestrate multiple functions - viewing performance data, initiating tests, and accessing diagnostic tools - through natural language commands, consolidating multiple specialized interfaces into one universal system.
Solution Approach 2:
The patent merges access to multiple disparate software systems into a single voice-controlled interface. The system combines dashboard access, test result viewing, and troubleshooting capabilities into one unified voice-based command structure, allowing engineers to switch between functions without switching applications or learning multiple interfaces.
3Loss of information
If the system processes all generated test results, then complete data is available, but computation load increases and unnecessary data processing occurs
Solution Approach 1:
The voice interface system extracts only the specific information needed to answer the engineer's query rather than processing all available test data. When an engineer asks about network performance in a specific area or time period, the system extracts and processes only the relevant subset of data, leaving unnecessary data unprocessed and reducing computational load while maintaining completeness of the extracted information.
Data Source
AI summary
A voice user interface (VUI) may be deployed for accessing data that are stored in databases of a telecommunications network. A voice command received at a voice interface device connected to a telecommunications network may be converted into a persistent data representation via a speech interpretation engine. The persistent data representation is sent to an intent mapping service that maps persistent data representations to intermediate command representations. In turn, a command interpreter of the telecommunications network may receive the intermediate command representation from the intent mapping service. The command interpreter may translate the intermediate command representation into a database function command via a command interpreter of the telecommunications network. The database function command may be executed on data stored in a database of the telecommunications network via a database interface to generate at a synthesized speech output presented by the voice interface device or a visual output presented by a display device.