Voice-Enabled Kiosk Transaction Processing via Mobile Intermediary
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Solution Overview
Problem
Self-service kiosks, such as ATMs and ATAs, raise hygiene concerns due to contact with touch screens and keypads, necessitating a contactless transaction processing solution.
Innovation Solution
Implementing voice-enabled event processing where users can use mobile devices to capture and transmit natural language data for transaction processing, allowing self-service kiosks to execute transactions without direct user interaction.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users interact with self-service kiosks using touch screens and keypads, then transaction processing can be completed, but hygiene concerns and unauthorized access risks increase due to direct contact with kiosk surfaces
Solution Approach 1:
The patent introduces a mobile device as an intermediary between the user and the self-service kiosk. The mobile device captures natural language voice input and transmits it to the kiosk, eliminating the need for direct physical contact with the kiosk's touch screen or keypad. This intermediary approach resolves the contradiction by enabling contactless operation while maintaining a manageable system architecture through leveraging existing mobile device capabilities.
Solution Approach 2:
The patent replaces the mechanical interaction system (touch screens and keypads requiring physical contact) with an acoustic field-based system. Voice commands are captured as acoustic signals, converted to text, and processed to control the kiosk functions. This substitution eliminates the need for mechanical contact while performing the same transaction processing functions, thereby improving ease of operation without excessively increasing system complexity.
2Reliability
If voice recognition technology is implemented for contactless transaction processing, then user safety and hygiene are improved, but processing time and system complexity increase
Solution Approach 1:
The system performs preliminary actions by pre-processing and storing transcription data and voice command interpretations before the actual transaction execution. The mobile device captures and transmits voice input in advance, and the kiosk system prepares the transaction details for confirmation. This preliminary processing reduces the time required during the critical transaction phase while maintaining enhanced safety through contactless voice-based interaction.
Solution Approach 2:
The patent implements feedback mechanisms where the system processes voice input, generates transaction details, and presents them for user confirmation. The user can verify the interpreted commands and provide correction or confirmation feedback. This feedback loop ensures accuracy and reliability in translating voice commands into transaction actions, maintaining user safety while optimizing processing time through iterative refinement rather than requiring complete re-processing.
3Ease of operation
If natural language processing is used to capture user intent, then ease of use is improved, but measurement precision and data accuracy may be compromised
Solution Approach 1:
The system employs feedback by presenting the transcribed voice commands and interpreted transaction details back to the user for confirmation. The user can verify accuracy and provide corrective feedback if the interpretation is incorrect. This feedback mechanism allows the system to maintain ease of use through natural language input while ensuring measurement precision by confirming the accuracy of voice command interpretation before executing the transaction.
Solution Approach 2:
The patent replaces traditional mechanical input methods (keypad entry, form filling) with acoustic field-based voice recognition. This substitution enables more natural and easier interaction while incorporating advanced speech-to-text conversion and natural language processing technologies to maintain high accuracy in interpreting user intent. The system translates acoustic signals into precise transaction commands, balancing ease of operation with interpretation accuracy.
Data Source
AI summary
Arrangements for voice enabled event processing are provided. In some aspects, a self-service kiosk may detect a mobile device of a user and a connection may be established between the self-service kiosk and the mobile device. The user may request, via natural language data input, processing of an event, such as a transaction. The natural language data input may be captured by the mobile device of the user and transmitted to the self-service kiosk or other processing device. The natural language input may be processed to identify the requested event. Based on the processed natural language data, an event processing request may be generated. Based on processing the event, one or more event processing commands may be generated. The event processing commands may be executed to perform one or more functions associated with completion of the event processing (e.g., distributing funds, activating a deposit receptacle, or the like).