Real-Time Voice Log to UI Log Conversion for IVR Debugging
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Solution Overview
Problem
Existing technologies face challenges in efficiently converting real-time voice logs to user interface logs for debugging Interactive Voice Response (IVR) interactions, leading to reduced debugging efficiency and increased processing power consumption.
Innovation Solution
A system comprising processing devices, memory devices, and communication devices configured to execute computer-readable program code for real-time conversion of voice logs to user interface logs, including parsing, converting, and displaying the logs for debugging, with features like error identification and recommendation generation using an artificial intelligence engine.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If real-time voice logs are converted to user interface logs for debugging IVR interactions, then debugging efficiency is improved, but processing power consumption increases
Solution Approach 1:
The system performs preliminary parsing and conversion of voice logs to user interface logs before actual debugging occurs. By pre-processing the log conversion in real-time as voice interactions occur, the system prepares debugging information ahead of time, improving debugging efficiency without requiring additional processing power during the debugging phase itself
Solution Approach 2:
The system introduces an intermediary conversion layer that transforms voice logs into user interface logs as an intermediate representation. This intermediary format serves as a bridge between the voice interaction system and the debugging interface, enabling efficient debugging while managing processing requirements through structured data transformation
2Productivity
If real-time voice logs are converted to user interface logs for debugging IVR interactions, then debugging efficiency is improved, but processing time increases
Solution Approach 1:
The system maintains continuous real-time conversion of voice logs to user interface logs throughout the voice interaction process. By continuously processing and converting logs as interactions occur rather than processing them in batches after the interaction completes, the system eliminates delays and improves both debugging efficiency and processing speed
Solution Approach 2:
The system performs log conversion in advance during the voice interaction itself, preparing the user interface log representation before debugging is needed. This preliminary action ensures that when debugging occurs, the converted logs are already ready, eliminating additional processing time delays
Data Source
AI summary
Embodiments of the present invention provide a system for conversion of real-time voice logs to user interface logs for debugging of Interactive Voice Response (IVR) interactions. The system is configured for determining that a user has initiated a real-time voice interaction with a voice interaction processing platform, generating a real-time voice log associated with the real-time voice interaction, parsing the real-time voice log, via a real-time parser, converting, in real-time via a real-time converter, the parsed voice log to a real-time user interface log, generating a real-time user interface comprising the real-time user interface log, and displaying the real-time user interface comprising the real-time user interface log to the user for debugging the real-time voice interaction.