Voice Menu Navigation via Semantic Jumping
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Solution Overview
Problem
Conventional voice service systems require users to navigate through multiple menu items step-by-step, making it cumbersome to access desired services, such as recharging a mobile phone, as they can only jump to adjacent menu items, limiting flexibility and accuracy in selecting the correct service.
Innovation Solution
A method and apparatus that utilize voice recognition to identify a menu item to jump to based on text information, allowing for direct navigation to a menu item with a higher matching degree, even if it's multiple levels away, by selecting a portion of menu items with high semantic matching and interacting with the user through voice inquiry, and supplementing text information when necessary to ensure accurate identification.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users navigate through menu items step-by-step by pressing buttons, then the system maintains simple menu structure, but the operation process becomes lengthy and cumbersome
Solution Approach 1:
The patent replaces the mechanical button-pressing system with a voice recognition system. Users speak natural language to directly navigate to desired menu items, eliminating the need for sequential button presses through multiple menu levels. This substitution dramatically reduces operation steps and time consumption while maintaining system structure.
2Adaptability or versatility
If users can only jump to adjacent menu items, then the menu navigation structure remains simple, but the system flexibility and accuracy in selecting services deteriorates
Solution Approach 1:
The patent introduces a new dimension of navigation by enabling direct jumping to any menu item level through voice recognition, rather than being constrained to adjacent menu items. The system analyzes semantic meaning of user input to directly locate and navigate to the intended menu item regardless of hierarchical distance, adding versatility without proportionally increasing complexity.
Solution Approach 2:
The patent introduces a voice recognition and semantic analysis intermediary between the user and the menu system. This intermediary interprets user intent and translates it into direct navigation commands, enabling flexible jumps across menu hierarchy levels while keeping the underlying menu structure simple and manageable.
3Loss of information
If the system provides detailed voice prompts for each menu item, then the information completeness improves, but the user burden of listening and selecting increases
Solution Approach 1:
The patent performs preliminary semantic analysis of the user's voice input to identify the intended menu item before presenting options. The system proactively processes and understands user intent, then selectively presents only relevant menu items or direct navigation, rather than requiring users to listen to and navigate through all menu options sequentially.
Data Source
AI summary
A method for providing a voice feedback information to a user in a call is provided, including: acquiring a text information obtained by conducting a voice recognition on a voice information of the user; identifying a menu item to be jumped to according to the text information and multiple menu items of other party in the call, where the menu item to be jumped to is away from a present menu item by at least two levels; jumping to the identified menu item; where identifying the menu item to be jumped to includes: selecting a portion of menu items having a higher matching degree with the text information from the multiple menu items according to a predetermined information; identifying a menu item to be jumped to from the selected portion of menu items or a remaining portion of menu items.