Voice Prompt System for Third-Party Call Identification
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Solution Overview
Problem
Users of mobile phones often need to interrupt their current call to determine how to handle an incoming third-party call, which can result in missing important information or calls, especially when they cannot look at the screen without disconnecting from the current call.
Innovation Solution
A system and method for voice prompting of third-party calls, utilizing a contact identification module, hands-free control module, and voice broadcast module to identify and announce incoming call information without requiring users to disconnect from their current call, allowing them to make decisions without taking their phone away from their ear.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of information
If the user looks at the screen to determine how to handle the incoming call, then the user can make an informed decision, but the user will miss important information in the current call
Solution Approach 1:
The patent replaces the visual display interface with an audio interface. Instead of requiring the user to visually check the screen to identify the caller and decide whether to answer, the system uses voice prompts to announce the incoming call information (caller ID, contact name) through the audio channel, allowing the user to make decisions while keeping the phone at their ear.
Solution Approach 2:
The patent introduces a voice prompt module as an intermediary between the incoming call notification system and the user. This module translates visual call information into audible announcements, mediating the interaction between the system and user through the audio channel, thus eliminating the need for visual attention during the current call.
2Reliability
If the user does not look at the screen and ignores the incoming call, then the current call continues uninterrupted, but the user may miss an important call
Solution Approach 1:
The patent substitutes the visual notification mechanism with an audio notification mechanism. The voice prompt module announces incoming call information through the audio channel, allowing the user to remain aware of the incoming call without visually checking the screen, thus maintaining current call continuity while preventing important calls from being missed.
Solution Approach 2:
The system provides real-time audio feedback about incoming calls through voice prompts. The user receives immediate verbal notification of the caller's identity and can make an informed decision about whether to answer, creating a feedback loop that maintains call continuity while ensuring important calls are not overlooked.
3Loss of information
If the user takes the phone away from the ear to check the screen, then the user can see the incoming call information, but the user interrupts the current call flow
Solution Approach 1:
The patent replaces the mechanical action of removing the phone from the ear to check the screen with an audio-based information delivery system. The voice prompt module provides all necessary incoming call information through audio announcements, eliminating the need for the user to physically move the phone away from their ear, thus maintaining call flow continuity and improving handling efficiency.
4Loss of information
If the system provides visual display of incoming call information, then the user can identify the caller, but the user must divert attention from the current call
Solution Approach 1:
The patent substitutes the visual display system with an audio announcement system for caller identification. The voice prompt module announces the incoming call information (caller name, number, contact details) through audio, allowing the user to identify the caller without diverting visual attention from the current call, thus eliminating attention diversion time.
Data Source
AI summary
The present disclosure provides a system and a method for voice prompt of a third-party call. The system includes a contact identification module, a hands-free control module and a voice broadcast module. The contact identification module is for identifying whether a third-party incoming call number exists in an address book of a communication device. The hands-free control module is for extracting a current call status when a third-party call dials in to help judge whether the current call is in hands-free mode. The voice broadcast module is for voice broadcasting information of the incoming call according to the identification result of the contact identification module when the current call is in hands-free mode. The present system could broadcast the information of the third-party incoming call without breaking off the current call so that prevents missing important content of the current call as well as an important incoming call.