Voice Recognition for Teleconference Access on VoIP
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Solution Overview
Problem
Users of teleconference services on VoIP and SoIP networks face difficulties in joining conference calls due to the need to enter long and unfamiliar information using keypads or keyboards, which diverts their attention away from other activities, such as operating a moving vehicle.
Innovation Solution
Implementing voice recognition technology to allow users to enter information required to join a conference bridge verbally, using an access number and IVR applications to process spoken inputs and authenticate users, thereby reducing the need for keypad entries and enabling multitasking.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If users enter information using telephone keypad or computer keyboard to join conference bridge, then accurate information input is achieved, but user attention is diverted from other activities
Solution Approach 1:
The patent replaces the mechanical input system (keypad/keyboard pressing) with a voice recognition system. Users speak the required information (conference number, password, etc.) which is captured by the voice communication system and processed to join the conference bridge, eliminating the need for manual key pressing and allowing users to maintain attention on other activities.
2Ease of operation
If voice recognition technology is used to enter information, then user multitasking capability is improved, but system complexity increases
Solution Approach 1:
The patent introduces a voice communication system as an intermediary between the user and the conference bridge joining process. This intermediary captures voice input, processes it through voice recognition, and translates it into the required conference joining parameters, thereby enabling multitasking while managing system complexity through a dedicated intermediate layer.
Data Source
AI summary
A method and apparatus for providing access to teleconference services using voice recognition technology to receive information on packet networks such as Voice over Internet Protocol (VoIP) and Service over Internet Protocol (SoIP) networks are disclosed. In one embodiment, the service provider enables a caller to enter access information for accessing a conference service using at least one natural language response.