Automated Voice Reminder Center Endpoint Selection
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Solution Overview
Problem
Existing scheduling and reminder systems are limited in flexibility and convenience, relying on human operators or specific digital devices for managing and delivering reminder messages.
Innovation Solution
A voice-enabled system and method that allows users to schedule reminders through a reminder center, selecting the most appropriate endpoint for message delivery using presence servers and prioritization, enabling flexible communication via various endpoints such as phones, computers, or PDAs, and allowing message recording in the user's voice.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If human operators are used to manage and deliver reminder messages, then reliability of reminder delivery is improved, but cost and device complexity increase
Solution Approach 1:
The system enables users to schedule and manage their own reminders through automated voice interfaces and presence servers without requiring human operator intervention. The automated reminder center independently handles reminder delivery by selecting appropriate endpoints and communicating with users, thereby eliminating the need for expensive human operators while maintaining reliable reminder delivery.
Solution Approach 2:
The patent replaces human operator mechanisms with automated technological systems including voice recognition, presence servers, and automated call routing. These mechanical/electronic systems perform the functions previously requiring human operators, reducing system complexity and cost while maintaining or improving reliability through consistent automated execution.
2Reliability
If reminders are delivered through specific digital devices, then message delivery reliability is improved, but adaptability and versatility decrease
Solution Approach 1:
The system establishes a universal reminder delivery framework where a single automated reminder center can communicate with users through multiple different endpoints including voice telephones, video conferencing systems, and other communication devices. The presence server enables the system to adaptively select the most appropriate endpoint for each user, providing both reliable delivery and communication flexibility across diverse devices.
Solution Approach 2:
The system dynamically selects and switches between different communication endpoints based on real-time presence information and user availability. Rather than being fixed to a single device, the reminder delivery system adapts its communication method based on current system conditions, enhancing both reliability (by choosing available endpoints) and versatility (by supporting multiple endpoint types).
3Reliability
If users must carry specific digital devices to receive reminders, then message delivery reliability is improved, but ease of operation and convenience decrease
Solution Approach 1:
The system automatically handles reminder delivery without requiring users to actively manage or carry specific digital devices. Users simply schedule reminders through voice interfaces, and the automated reminder center independently manages the entire delivery process by selecting appropriate endpoints and communicating at the scheduled times, significantly improving user convenience while maintaining reliable delivery.
Solution Approach 2:
The automated reminder center acts as an intermediary between the user and the delivery system. Instead of users directly managing device-based reminder delivery, the intermediary system handles all technical complexities of endpoint selection, connection establishment, and message transmission, thereby improving ease of operation while ensuring reliable reminder reception.
4Ease of repair
If centralized reminder management is implemented, then ease of repair and maintenance is improved, but device complexity increases
Solution Approach 1:
The patent combines multiple reminder management functions into a single centralized automated reminder center. This consolidation merges scheduling, endpoint selection, presence monitoring, and message delivery into one integrated system, simplifying maintenance and upgrades by providing a single point of control rather than managing distributed components across multiple devices.
Solution Approach 2:
The centralized reminder center is designed as a universal platform capable of handling multiple functions including scheduling, endpoint selection, presence detection, and diverse communication methods. This multi-functional design simplifies maintenance by consolidating various subsystems into a single manageable unit, reducing the complexity of maintaining multiple separate systems while improving ease of repair and updates.
Data Source
AI summary
A method for communicating a reminder message includes establishing a first connection between a user and a reminder center. The method includes communicating, from the user to the reminder center, a reminder time. The method also includes scheduling a reminder message at the reminder center, and terminating the first connection between the user and the reminder center. The method includes selecting, at the reminder center, a preferred endpoint associated with the user, from a plurality of endpoints associated with the user. The method also includes attempting to establish a second connection between the user and the reminder center, using the preferred endpoint associated with the user, at is approximately the reminder time, and communicating the reminder message from the reminder center to the user.