Voice Response Hold Mechanism for User Feedback
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Solution Overview
Problem
Users may feel uncomfortable when a voice interaction device takes a long time to generate and output a second response sentence, as they expect immediate output following a first response sentence.
Innovation Solution
An information processing device and method that holds the response and outputs an announcement message when data is insufficient, allowing users to recognize that a response is being prepared and will be output later, reducing user discomfort.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Manufacturing precision
If the device waits to collect sufficient data before outputting response content, then the accuracy and completeness of the response is improved, but the response time increases causing user discomfort
Solution Approach 1:
The device performs preliminary actions by collecting data and generating response content in advance, even before the user asks the question. The created content is stored and can be quickly output when needed, reducing the actual response time while maintaining high accuracy through pre-collected sufficient data.
Solution Approach 2:
The device dynamically adjusts its data collection and response generation strategy based on real-time conditions. It can switch between waiting for complete data collection and using available data with uncertainty indicators, optimizing the balance between response accuracy and response time according to the specific situation.
2Speed
If the device outputs a fixed first response sentence immediately, then the response speed is improved, but the user experience deteriorates when the second substantial response takes too long to generate
Solution Approach 1:
The response is segmented into two distinct parts: a first response sentence that provides immediate feedback and a second response sentence that provides substantial content. This segmentation allows the device to satisfy both the need for quick response and the need for comprehensive information by delivering different types of content at different times.
Solution Approach 2:
The first response sentence acts as an intermediary between the user's question and the second substantial response. It provides immediate acknowledgment and sets user expectations, serving as a bridge that improves overall user experience while the more time-consuming second response is being prepared.
3Reliability
If the device continuously collects data to ensure complete information, then the response quality is improved, but the time delay increases making users feel uncomfortable
Solution Approach 1:
The device applies partial action by collecting only the most critical data needed for a useful response rather than waiting for complete information. It outputs responses with uncertainty indicators when data is insufficient, providing timely partial information rather than delayed complete information, thus reducing waiting time while maintaining acceptable response quality.
Data Source
AI summary
An information processing device includes a processor. The processor is configured to: receive an input of a question; hold a response, when data required to output response content in response to the question is insufficient; and output, when insufficient data is collected while the response is being held, an announcement that the response is made and the response content.