Voice-Responsive Service System for Hands-Free Provider Interaction
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Solution Overview
Problem
Current network computer systems require service providers to use their hands to interact with mobile devices for tasks like accepting service requests, which can be unsafe and inconvenient, especially while driving.
Innovation Solution
Implementing a voice-responsive service system that uses artificial voice-assistance to prompt and receive input from service providers, allowing them to interact with the network service through voice commands, enabling hands-free operation and enhanced usability.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If service providers use their hands to interact with mobile devices for accepting service requests, then the ease of operation is improved, but the safety deteriorates due to the risk of accidents while driving
Solution Approach 1:
The patent replaces manual mechanical interaction with voice-based acoustic interaction. The voice assistant component processes spoken commands through speech-to-text conversion, allowing providers to accept service requests, navigate, and communicate hands-free, thereby eliminating the conflict between ease of operation and driving safety
Solution Approach 2:
The voice assistant acts as an intermediary between the provider and the mobile device interface. It mediates all interactions by converting voice inputs into device commands and reading back device status through speech output, enabling safe hands-free operation while maintaining full functionality
2Reliability
If a voice-responsive service system is implemented, then the safety is improved by enabling hands-free operation, but the device complexity increases due to adding voice assistant functionality
Solution Approach 1:
The voice assistant is designed as a universal interface that handles multiple functions including accepting service requests, navigation instructions, and communication tasks. This multi-functionality consolidates what would otherwise require separate systems into a single integrated voice-responsive service component
Solution Approach 2:
The voice assistant system performs self-service by automatically processing voice inputs, converting them to text, interpreting commands, and executing appropriate actions without requiring manual intervention. The system manages its own operation through speech-to-text conversion and automated response generation
Data Source
AI summary
A network computer system for managing a network service (e.g., a transport service) can include a voice-assistant subsystem for generating dialogues and performing actions for service providers of the network service. The network computer system can receive, from a user device, a request for the network service. In response, the network computer system can identify a service provider and transmit an invitation to the provider device of the service provider. In response to the identification of the service provider for the request, the voice-assistant subsystem can trigger an audio voice prompt to be presented on the provider device and a listening period during which the provider device monitors for an audio input from the service provider. Based on the audio input captured by the provider device, the network computer system can determine an intent corresponding to whether the service provider accepts or declines the invitation.