Voice-Controlled Service Code Relay for Screenless Device Binding
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Solution Overview
Problem
Current smart assistant products, such as smart speakers, are screenless and require users to switch to screened devices for complex operations like membership account opening or payments, leading to inefficient and lengthy processes due to the need for manual device binding and page navigation.
Innovation Solution
A service data processing method where a server receives user speech, identifies the operation, generates a service operation code, and transmits it to a screenless device to play, allowing a screened device to execute the operation directly, eliminating the need for device binding and manual page navigation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If users operate complex service functions on screenless smart speakers through speech, then voice control convenience is improved, but operation time and complexity increase due to requiring manual device binding and page navigation on screened devices
Solution Approach 1:
The system performs preliminary actions by pre-binding the screenless smart speaker to the service provider before actual service operations. This preliminary binding configuration allows the speaker to directly access service pages without requiring manual binding operations during service execution, thereby reducing operation time while maintaining voice control convenience
Solution Approach 2:
The patent introduces an intermediary mechanism where the screenless smart speaker acts as a mediator between voice commands and service execution. The speaker captures voice commands, translates them into service requests, and directly triggers service pages through the pre-established binding relationship, eliminating the need for users to manually navigate through App interfaces on screened devices
2Reliability
If users manually bind devices and navigate pages to complete service operations on screenless devices, then operational control is maintained, but the operation path becomes lengthy and efficiency decreases
Solution Approach 1:
The system establishes a preliminary binding relationship between the screenless smart speaker and the service provider before service operations begin. This pre-configuration ensures that when service operations are needed, the speaker can directly access and execute services without requiring manual device binding or page navigation, thereby maintaining operational reliability while significantly improving service operation efficiency
Solution Approach 2:
The screenless smart speaker performs self-service by automatically utilizing the pre-established binding relationship to execute service operations directly through voice commands. The speaker independently captures voice inputs, translates them into service requests, and triggers the corresponding service pages without requiring user intervention for device binding or manual navigation, thus improving productivity while maintaining control
Data Source
Figure 1A
Figure 1B
Figure 2~3
AI summary
Embodiments of the present disclosure disclose a service data processing method and apparatus and a related device. The method includes: receiving, by a server, user speech information collected by a first terminal, and obtaining a target service operation code according to the user speech information, the target service operation code being used for identifying target service operation information; transmitting, by the server, the target service operation code to the first terminal, so that the first terminal plays the target service operation code by using a speech; and receiving, by the server, the target service operation code obtained by a second terminal, searching for a target execution page corresponding to the target service operation code, and transmitting the target execution page to the second terminal, so that the second terminal executes a service operation corresponding to the target service operation information in the target execution page.