Voice-Based Survey System for Candid Response Capture
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Solution Overview
Problem
Conventional online digital survey systems provide an impersonal user experience, leading to lower participation and completion rates, and are inefficient in capturing on-the-spot consumer reactions due to their text-based format and complex creation processes.
Innovation Solution
A survey management system that uses voice-capable devices to generate and distribute natural language survey questions, receive verbal responses, and analyze them to generate survey results, providing audio reports to administrators.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If conventional systems use text-based survey format distributed through text-based channels, then survey distribution is achieved, but there is significant delay between event and survey receipt, missing candid responses
Solution Approach 1:
The patent replaces text-based survey distribution with voice-based survey distribution. Voice surveys are delivered through audio channels (e.g., phone calls, voice messages) instead of text channels (email, web), enabling immediate delivery and capture of candid consumer reactions at the moment of experience.
2Loss of information
If conventional systems present multiple survey questions sequentially requiring multiple interactions, then complete survey data is collected, but the process extends time and causes frustration
Solution Approach 1:
The patent implements periodic action by allowing respondents to answer survey questions in a conversational flow rather than requiring sequential navigation through multiple screens. The voice-based interface enables natural back-and-forth interaction where respondents can provide answers continuously without repeated manual interactions, reducing completion time while maintaining data completeness.
3Adaptability or versatility
If conventional systems provide powerful digital survey tools and options, then survey functionality is enhanced, but a trained survey administrator is needed creating complexity
Solution Approach 1:
The patent enables self-service by allowing any individual to create and distribute voice surveys without requiring training or specialized knowledge. The system automatically handles survey creation, distribution, and analysis through voice-based interfaces, eliminating the need for trained survey administrators while maintaining powerful survey functionality.
4Productivity
If conventional systems use text-based survey interfaces, then surveys can be distributed widely, but the user experience is sterile and impersonal leading to rejection
Solution Approach 1:
The patent substitutes text-based interfaces with voice-based interfaces for survey interaction. Voice surveys provide a natural, conversational, and personal user experience that eliminates the sterile nature of text-based surveys, thereby increasing participation rates while maintaining ease of operation through natural speech.
Data Source
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AI summary
The present disclosure is directed toward systems and methods for managing a digital survey over voice-capable devices. In particular, the systems and methods described herein create a digital survey question from a verbal input. Additionally, the systems and methods described herein provide the digital survey question to respondents by way of voice-capable devices. The systems and methods also receive verbal survey responses, generate survey results from the verbal responses, and provide the survey results to a survey administrator.