Voice Mail Bridging Network for Multi-Recipient Message Delivery
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Solution Overview
Problem
Current voice mail services require callers to leave messages at multiple phone numbers, as they do not know which mailbox the recipient will check first, leading to inefficiency and inconvenience.
Innovation Solution
A communication system that allows a caller to leave a single voice message in a communication network, which is transmitted to multiple voice mail systems corresponding to the recipient's various phone numbers, eliminating the need to guess which mailbox the recipient will check first.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If a caller leaves voice messages at multiple telephone numbers to ensure timely delivery, then the reliability of message delivery is improved, but the loss of time and operational complexity increase
Solution Approach 1:
The patent combines multiple voice mailboxes associated with different telephone numbers into a unified message distribution system. When a caller leaves a single voice message, the system automatically distributes it to all registered voice mailboxes for the called party, eliminating the need for manual multiple recordings while ensuring reliable delivery across all numbers.
Solution Approach 2:
The communication network acts as an intermediary between the caller and multiple voice mail systems. The network receives the single voice message from the caller and automatically routes it to the appropriate voice mailboxes, mediating the distribution process and saving the caller time while maintaining delivery reliability.
2Reliability
If a caller leaves voice messages at multiple telephone numbers to ensure timely delivery, then the reliability of message delivery is improved, but the ease of operation deteriorates
Solution Approach 1:
The patent merges the functionality of multiple voice mail systems into a coordinated distribution network. The caller interacts with a single interface to leave one message, while the system handles the complex distribution to multiple voice mailboxes, maintaining reliability while dramatically improving ease of operation.
Solution Approach 2:
The system provides self-service by automatically managing the message distribution process. After the caller leaves a single message, the communication network autonomously identifies and routes the message to all relevant voice mailboxes without requiring caller intervention, making the process convenient while ensuring reliable delivery.
3Adaptability or versatility
If the communication network transmits voice messages to multiple voice mail systems, then the adaptability of the system is improved, but the device complexity increases
Solution Approach 1:
The communication network is designed with universal functionality to interface with multiple different voice mail systems from various service providers. A single standardized interface and message format enable the network to adapt to different providers' systems without requiring complex custom integrations, thereby improving adaptability while managing complexity.
Solution Approach 2:
The system manages complexity by standardizing key parameters such as message format, routing protocols, and interface specifications across different voice mail systems. By controlling and standardizing these parameters, the network can accommodate multiple providers and system types without proportionally increasing overall system complexity.
Data Source
AI summary
Communication systems and methods are disclosed that provide a voice mail bridging service. A communication network attempts to connect a call between a calling party and a called party. The called party has a plurality of telephone numbers corresponding with a plurality of voice mail systems. Responsive to the communication network determining that the called party has not answered the call attempt, the communication network prompts the calling party to record a voice message. The communication network receives a voice message from the calling party. The communication network identifies a plurality of telephone numbers for the called party, such as a home number, a mobile number, a business number, etc. The communication network then transmits the voice message to the voice mail systems corresponding with the identified telephone numbers for the called party. The called party can thus access any of the voice mail systems to retrieve the voice message.