Dynamic Voicemail Enrichment via Contextual Data Integration
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Solution Overview
Problem
Current voice mail systems cannot dynamically adapt voice messages based on contextual elements linked to the recipient or caller, and do not allow personalization according to the caller's relationship with the recipient.
Innovation Solution
A method and module for dynamic voice message enrichment, which involves obtaining additional digital information from third-party servers, such as social networks or mobile networks, to convert and integrate into the voice message, allowing real-time adaptation and personalization based on the recipient's and caller's status.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a pre-recorded voice message is used in a voice mail server, then the system is simple and reliable, but the voice message cannot be dynamically adapted based on recipient or caller context
Solution Approach 1:
The voice message is divided into multiple segments: a base pre-recorded message and dynamic enrichment segments. The enrichment module selectively adds contextual information segments based on recipient status and caller identity, allowing dynamic adaptation without completely replacing the simple pre-recorded message structure.
Solution Approach 2:
Contextual information about the recipient (location, status, availability) is obtained in advance before the voice message is fully constructed. The enrichment module prepares and integrates this information into the voice message before playback, enabling dynamic adaptation without real-time delays.
2Adaptability or versatility
If the same voice message is broadcast to all callers, then the system is easy to operate, but personalization according to caller relationship with recipient is not possible
Solution Approach 1:
Different portions of the voice message are customized based on caller characteristics. The enrichment module identifies the caller and selectively adds or modifies specific segments of the message (such as greeting, status information, or closing remarks) while keeping the core message consistent, enabling personalization without requiring complete message customization for each caller.
3Loss of information
If contextual information is obtained from multiple third-party servers, then the voice message becomes enriched and personalized, but the system complexity and synchronization requirements increase
Solution Approach 1:
The voice mail server acts as an intermediary that consolidates information from multiple third-party servers (social networks, location services, instant messaging systems). Instead of requiring direct synchronization between multiple servers, the voice mail server collects, integrates, and processes information from these external sources, reducing the synchronization complexity while maintaining information completeness.
Data Source
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AI summary
The method (100) involves obtaining complementary information (110) e.g. receiver location information, associated to a receiver of a telephone call from a third party server, and inserting the obtained complementary information (120) in a voice message associated to a receiver to obtain the enriched voice message, where the information is in the form of the digital data. The information is converted (121) into the audio message, and the audio message is assembled (123) with the voice message associated to the receiver to obtain the enriched voice message. Independent claims are also included for the following: (1) a module for dynamically enriching a voice message (2) a computer program product comprising a set of instructions for performing a voice message enriching method.