Voicemail Greeting Propagation via Unified Status Interface

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Solution Overview

Problem

Existing voicemail systems are cumbersome and lack dynamic functionality, requiring users to manually update greetings across multiple platforms, which is time-consuming and limited in functionality, especially for indicating unavailability.

Innovation Solution

A method and system that allow users to quickly manage voicemail greetings through a unified interface on computing devices, using templates with placeholders for status information, enabling easy generation and propagation of personalized voicemail greetings in response to incoming calls, integrating with real-time status updates across services like Google Buzz and Facebook.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Ease of operation

If users manually update voicemail greetings on each status information provider individually, then each provider's voicemail greeting can be updated, but the process becomes time-consuming and cumbersome

Engineering Contradiction:
Improveease of updating voicemail greetingVSAvoidtime to update voicemail greeting
Core Design Contradiction:
Ease of operationVSLoss of time

Solution Approach 1:

The patent combines multiple status information provider interfaces into a single unified interface. The user interface displays controls for multiple providers (e.g., Google Buzz, Facebook, voicemail) in one location, allowing users to update all voicemail greetings simultaneously through a single interaction rather than navigating to each provider separately.

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The unified user interface serves multiple functions: it can update voicemail greetings for different status information providers, display current status information, and provide a consistent control mechanism across various services. This multi-functional approach eliminates the need for separate interfaces for each provider.

Inventive Principle:
Principle #6Universality (Multi-functionality)

2Adaptability or versatility

If users manually change voicemail greeting on each platform individually, then each platform's greeting can be updated, but the functionality remains limited and repetitive

Engineering Contradiction:
Improvefunctionality of voicemail greeting managementVSAvoidcomplexity of managing multiple status information providers
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent merges the management of multiple status information providers into a single unified interface that handles Google Buzz, Facebook, and voicemail services simultaneously. This consolidation reduces the complexity of managing multiple providers while maintaining the ability to update each service's voicemail greeting.

Inventive Principle:
Principle #5Merging (Combining)

Solution Approach 2:

The unified interface provides universal functionality across different service providers, allowing a single set of user interactions to update multiple voicemail greetings. The interface is designed to work with various status information providers through a consistent mechanism, enhancing adaptability without requiring separate management procedures for each provider.

Inventive Principle:
Principle #6Universality (Multi-functionality)

3Adaptability or versatility

If traditional voicemail systems are used, then voicemail greetings can be set, but the system lacks dynamic functionality and real-time status updates

Engineering Contradiction:
Improvedynamic functionality of voicemail systemVSAvoidease of updating status information
Core Design Contradiction:
Adaptability or versatilityVSEase of operation

Solution Approach 1:

The patent introduces dynamic functionality to the voicemail system by enabling real-time status updates. The user interface can update voicemail greetings dynamically based on current status information from social media platforms and other services, allowing the system to adapt to changing user states without requiring manual reconfiguration.

Inventive Principle:
Principle #15Dynamics

Solution Approach 2:

The system implements feedback mechanisms where status information from various sources (Google Buzz, Facebook) is continuously monitored and used to automatically update voicemail greetings. This feedback loop enables the voicemail system to reflect current user status dynamically, improving both adaptability and ease of operation.

Inventive Principle:
Principle #23Feedback

Data Source

PatentEP2649785B1Propagating user status information across computing resources including a voicemail server
Publication Date: 2017.03.22 GOOGLE LLC
  • EP2649785B1 patent drawingFigure 1
  • EP2649785B1 patent drawingFigure 2
  • EP2649785B1 patent drawingFigure 3

AI summary

The subject matter of this disclosure can be implemented in, among other things, a device that includes processors, means for receiving a voicemail greeting template having a default portion and a placeholder portion, wherein the default portion is included in voicemail greetings generated based on the voicemail greeting template, and a user status propagation module executable by the one or more processors. In these examples, the user status propagation module receives status information for a user or a device, wherein the status information includes a state of the user or a state of the device, and replaces the placeholder portion of the voicemail greeting template with the received status information to generate a personalized voicemail greeting of the user that includes the default portion and the received status information, wherein output of the personalized voicemail greeting is initiated in response to an incoming phone call.