VoIP Call Control Engine for Custom Alert Routing
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
VoIP telecommunications service providers face complexity in customizing and reconfiguring their platforms for business entities with varying employee communication needs, requiring burdensome adjustments each time there are changes in employee communications equipment or user requirements.
Innovation Solution
A VoIP server with a call-control engine that uses programmable languages to receive client-specific instructions for call processing and routing, allowing for dynamic customization of alerts and virtual office features, such as customizable reminders and alerts via email, voice messages, or SMS, while maintaining system integrity and security.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If the VoIP service provider manually adjusts and reconfigures customized platforms for each business entity, then the services can be tailored to specific client needs, but the complexity and burden on the provider increases significantly
Solution Approach 1:
The system enables business entities to self-configure their own customized platforms by providing them with programming instructions in a configurable language. The call-control engine automatically executes client-specific control data submitted by the business entity, eliminating the need for manual provider intervention and reducing provider burden while maintaining high customization capability
Solution Approach 2:
A configurable language interface acts as an intermediary between the business entity and the VoIP platform. This intermediate layer allows business entities to express their customization requirements in a standardized format that the call-control engine can automatically process, bridging the gap between user needs and system configuration without requiring direct manual intervention from providers
2Adaptability or versatility
If the VoIP platform is highly customizable for different business entities, then it can meet diverse communication needs, but the time and resources required for reconfiguration increase
Solution Approach 1:
The system provides business entities with programming instructions in advance, enabling them to prepare their customization requirements before actual deployment. The call-control engine is pre-configured to automatically execute client-specific control data, so when a business entity submits their customization parameters, the system can immediately process and implement the configuration without manual intervention delays
Solution Approach 2:
The system allows business entities to define their customized platforms by changing parameters expressed in a configurable language. The call-control engine automatically processes these parameter changes by executing client-specific control data, enabling rapid reconfiguration from seconds to minutes compared to traditional manual methods that could take hours or days
3Adaptability or versatility
If manual customization processes are used, then each client's specific needs can be addressed, but the productivity and efficiency of the service provider decreases
Solution Approach 1:
The manual mechanical process of provider technicians physically configuring and reconfiguring platforms is replaced by an automated electronic system. The call-control engine automatically executes client-specific control data submitted by business entities, transforming a labor-intensive manual process into an automated electronic process that can handle multiple customizations simultaneously without additional time or resource costs
Solution Approach 2:
The call-control engine is designed with universal functionality to handle customization requests from any number of different business entities using the same standardized process. A single automated system performs the work that would otherwise require multiple specialized technicians, enabling the provider to serve more clients with the same or fewer resources while maintaining high customization capability
Data Source
AI summary
Certain aspects of the disclosure are directed to customization of alerts using telecommunications services. A VoIP server is configured to provide a database with a set of virtual office features including client-specific call routing functions available to remotely-situated client entities based on a subscription. The VoIP server is configured to provide to the client entities, a set of instructions written in a first programming language, and to receive from each respective client entity, client-specific sets of control data written in a second programming language. The client-specific sets of control data may specify particular alerts and/or reminders to be provided to end-users of the respective client entity.