VoIP Call Control Template Management
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Solution Overview
Problem
VoIP telecommunications service providers face complexity in managing customized telecommunications platforms for business entities, particularly when employees' communication equipment or endpoint devices change, requiring frequent adjustments and reconfigurations across multiple locations.
Innovation Solution
A template-based management system using a VoIP server with a call-control engine that processes client-specific sets of control data in programmable languages, allowing for dynamic call routing and processing, including virtual office features, and scalable configuration through a high-level domain-specific programming language like XML, enabling centralized management and customization of VoIP services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a VoIP service provider manually adjusts and reconfigures customized platforms for each business entity when employee equipment changes, then the service maintains high adaptability to client needs, but the complexity of service provider operations increases significantly
Solution Approach 1:
The patent implements templates that pre-define call processing functions and configurations for common scenarios. When a business entity needs customized VoIP services, the template system automatically applies pre-configured settings rather than requiring manual adjustment. This preliminary preparation of configuration templates resolves the contradiction by maintaining adaptability through customization while reducing operational complexity through automation.
Solution Approach 2:
The patent uses template copying mechanisms where a single template definition can be replicated and applied to multiple business entities or individual users. When configuration changes are needed, the updated template is automatically copied to all associated entities, eliminating the need for manual reconfiguration of each instance. This copying approach maintains consistency and adaptability while significantly reducing the service provider's operational burden.
2Ease of operation
If the VoIP service provider reconfigures customized platforms frequently to accommodate equipment changes, then the service remains responsive to user needs, but the time and resources required for management increase
Solution Approach 1:
Templates pre-define call processing functions, routing rules, and configuration parameters for common VoIP service scenarios. When a business entity equips new employees or changes equipment, the system automatically applies the appropriate template configuration rather than requiring manual setup. This preliminary preparation maintains responsiveness to user needs while eliminating the time-consuming manual reconfiguration process.
Solution Approach 2:
The template system enables automatic self-configuration of VoIP services. When new employees are added or equipment changes occur, the system autonomously applies relevant templates and configures call processing functions without human intervention. This self-service mechanism maintains ease of operation and responsiveness while reducing the time and resources required for platform management.
3Adaptability or versatility
If manual configuration methods are used for each customized platform, then specific client requirements can be met, but the scalability of the service to multiple business entities is limited
Solution Approach 1:
The patent implements a universal template system where a single template can serve multiple business entities and individual users across different organizations. The template framework provides multi-functionality by accommodating various customization needs through a common structure, allowing the service to scale to numerous clients while maintaining adaptability to each client's specific requirements through template selection and configuration.
Solution Approach 2:
The template copying mechanism enables a single template definition to be replicated across multiple business entities simultaneously. When a template is created or updated, it can be automatically copied and applied to numerous clients, maintaining customization capability while dramatically improving service scalability. This eliminates the need for manual configuration of each client platform individually.
Data Source
AI summary
Certain aspects of the disclosure are directed to template-based management of telecommunications services. According to a specific example, a server is provided comprising one or more computer processor circuits configured to interface with a remotely-situated client entity using a first programming language. The server includes a call control engine that is configured to provide a private branch exchange (PBX) for the client entity, and identify a call control template written in a second programming language. The call control engine is further configured to control call routing by the PBX, by executing the call control template to identify at least one data source that corresponds to a call property for the VoIP telephone call, retrieve data from the data source, and implement one or more call processing functions specified by the call control template as being conditional upon the retrieved data.