VoIP Call Redirection for Debt Collector Interruption Control
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Solution Overview
Problem
Debt collectors frequently make unwanted phone calls, causing personal disturbance and unproductive interruptions, and existing solutions do not effectively redirect these calls to a debt resolution company.
Innovation Solution
A system and method that utilizes a database to store unwanted phone numbers, a VoIP system, and a call center to redirect calls from debt collectors to a call center for resolution, while allowing users to manage and update the database of unwanted numbers.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If debt collectors continuously call debtors to collect debts, then debt collection effectiveness is improved, but personal disturbance and unproductive interruptions increase
Solution Approach 1:
The patent introduces a call center as an intermediary between debt collectors and debtors. The system redirects calls from debt collectors to the call center, which then handles the debt collection process. This mediator resolves the contradiction by maintaining debt collection effectiveness while eliminating direct personal disturbance to debtors, as all interactions are funneled through the professional call center environment.
2Productivity
If multiple debt collectors call simultaneously, then debt collection coverage is improved, but the number of unwanted calls and disturbance increases
Solution Approach 1:
The patent consolidates multiple debt collector operations into a single call center entity. Instead of having multiple collectors call separately, all collection activities are merged into one centralized location that handles multiple debts through a coordinated system. This reduces the total number of separate calls while maintaining comprehensive coverage.
Solution Approach 2:
The call center serves as a single intermediary that consolidates multiple collection efforts. Rather than multiple collectors contacting debtors separately, the call center receives and processes all collection requests through unified channels, reducing call volume while maintaining effectiveness.
3Object-affected harmful factors
If a call forwarding system is implemented to redirect calls, then personal disturbance is reduced, but device complexity and system requirements increase
Solution Approach 1:
The patent uses a call center as an intermediary that handles call redirection through professional telephony infrastructure. Rather than requiring complex systems at the user's end, the call center's existing equipment performs the forwarding and routing functions, keeping user-side complexity minimal while achieving effective call redirection.
Data Source
AI summary
A method and system of redirecting phone calls includes storing a plurality of unwanted phone numbers in a database, receiving, at a user device, a phone call signal having a phone number associated therewith, forwarding the phone call to a Voice over Internet Protocol (VoIP) system, determining whether the phone number is in the database, and when the number is stored in the database, forwarding the phone call to a call center from the VOIP system.