VoIP Call Analytics Using Mobile KPI Correlation

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Solution Overview

Problem

Existing VOIP communication systems face challenges in determining the root cause of poor communication quality, as network performance issues are often misattributed to the telecommunication network when they may actually originate from the mobile device, leading to inefficient resource allocation for maintenance and service dispatch.

Innovation Solution

A method and system for capturing and analyzing key performance indicators (KPIs) from mobile devices during VOIP calls, including location, call type, packet loss, and latency, to correlate network and device performance data, generating visualizations, and providing recommendations for network improvement.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If VOIP communication is implemented using communication applications on mobile devices, then communication flexibility and accessibility are improved, but determining the root cause of communication problems becomes more complex

Engineering Contradiction:

Improvecommunication flexibilityVSAvoidroot cause determination complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent segments the call data into distinct components: call information data (from communication application), call performance data (network metrics), mobile device information (device capabilities), and location data (geographic context). This segmentation allows each component to be analyzed independently to determine root causes, resolving the complexity of attributing problems to specific sources while maintaining VOIP communication flexibility.

Inventive Principle:

Principle #1Segmentation

2Measurement precision

If comprehensive call data is collected from mobile devices, then accuracy in identifying root cause is improved, but data processing complexity increases

Engineering Contradiction:

Improveroot cause identification accuracyVSAvoiddata processing complexity

Core Design Contradiction:

Measurement precisionVSDevice complexity

Solution Approach 1:

Call data is segmented into distinct categories (call information, performance metrics, device information, location) that can be processed independently through automated algorithms, reducing overall processing complexity while maintaining comprehensive analysis for accurate root cause identification.

Inventive Principle:

Principle #1Segmentation

Solution Approach 2:

The system implements automated feedback loops where collected call data is continuously analyzed, and results feed back into refining data collection parameters and processing algorithms. This automated feedback mechanism improves root cause identification accuracy while managing data processing complexity through systematic iteration rather than manual analysis.

Inventive Principle:

Principle #23Feedback

3Ease of operation

If manual analysis of communication problems is performed, then resource allocation for maintenance is simplified, but time and efficiency are reduced

Engineering Contradiction:

Improvemaintenance operation simplicityVSAvoidproblem resolution efficiency

Core Design Contradiction:

Ease of operationVSProductivity

Solution Approach 1:

The system implements self-service through automated data collection from mobile devices, automatic correlation of call data with network performance data, and automated generation of root cause determinations. This eliminates manual analysis requirements, maintaining operational simplicity while dramatically improving problem resolution efficiency through automated processing of large datasets.

Inventive Principle:

Principle #25Self-service

Solution Approach 2:

Manual mechanical analysis processes are replaced with automated computational systems that collect, correlate, and analyze call data using algorithms and data processing mechanisms. This substitution maintains the simplicity of obtaining maintenance decisions while exponentially improving efficiency through automated high-speed data processing.

Inventive Principle:

Principle #28Mechanics substitution (Replace mechanical system)

Data Source

PatentUS12483651B2Method of analyzing voice over internet protocol communication and system for implementing the same

Publication Date: 2025.11.25 RAKUTEN MOBILE INC

AI summary

A method of performing call analytics includes initiating a call on a mobile device, wherein the mobile device is connected to a network, and the call is initiated on a communication application executed by the mobile device. The method further includes determining whether data gathering for the communication application is initialized. The method further includes in response to determining that data gathering for the communication application is initialized: capturing a location of the mobile device; capturing a time of the initiated call; retrieving call information data from the communication application; retrieving call performance data from the communication application; and transmitting the location of the mobile device, the time of the initiated call, the call information data, and the call performance data.