VoIP Call Setup Progress Indicator
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Solution Overview
Problem
VoIP call setup processes, especially international calls, experience significant delays due to various signaling and media stream establishment stages, leading to user uncertainty and potential disengagement as they lack clear progress indicators.
Innovation Solution
A method and apparatus providing a VoIP call setup progress indicator, comprising a progress reception module to receive updates, an indication modification module to periodically modify the indicator based on call setup progress, and a presentation module to display the modified indication to the user, which can be audio, visual, or tactile, ensuring users are informed of the call's status throughout the setup process.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If VoIP call setup processes go through multiple signaling and media stream establishment stages, then call reliability and proper routing are improved, but call setup time increases significantly causing user uncertainty
Solution Approach 1:
The patent implements a feedback mechanism by providing real-time progress indicators to users during call setup. The system monitors call establishment stages and communicates status updates to the user interface, transforming the invisible network processes into visible progress information. This resolves the contradiction by maintaining the necessary multi-stage call setup process while eliminating user uncertainty through continuous feedback about call establishment progress.
2Ease of operation
If the system provides detailed progress indicators during call setup, then user confidence is improved, but system complexity increases
Solution Approach 1:
The patent introduces an intermediary progress indicator system that sits between the complex call setup processes and the user. This intermediary component translates complex network signaling and media stream establishment stages into simple, understandable progress indicators displayed to users. The intermediary handles the complexity internally while presenting a simplified view to users, resolving the contradiction by providing user confidence without requiring the entire system to become more complex.
Data Source
AI summary
A method and apparatus for providing voice over internet protocol (VoIP) call setup progress status comprising creating an indication associated with a call placed from a client VoIP device in a providing network, modifying the indication periodically based on call setup progress and presenting the modified indication.