Streamlined VOIP Call Transfer for Mobile Devices
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Solution Overview
Problem
Current mobile devices lack an efficient and novel solution for quickly sending ringing calls back to an office or other transfer target in a business environment, despite advancements in VOIP services and PBX systems.
Innovation Solution
A cloud-based VOIP service with streamlined call transfer features that allows mobile devices to direct incoming calls to predetermined numbers or extensions, enabling one-touch call transfers to designated targets, intermediaries, or voicemail, with customizable options and synchronization across devices.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If traditional PBX systems with wide selection of call forwarding and pickup arrangements are used, then call transfer functionality is comprehensive, but user operation becomes complex and time-consuming
Solution Approach 1:
The system performs preliminary actions by automatically detecting when a call is ringing at the mobile device and presenting pre-configured call transfer options before the user must manually configure anything. The call transfer settings are established in advance, allowing one-touch execution during the ringing phase.
Solution Approach 2:
The invention extracts the essential call transfer functionality from the complex PBX system and implements it as a streamlined mobile application feature. By taking out only the critical call transfer capability and removing unnecessary complexity, the system achieves fast one-touch transfer while maintaining effectiveness.
2Productivity
If comprehensive call forwarding arrangements are provided, then call transfer options are extensive, but the time to execute call transfer increases
Solution Approach 1:
Call transfer options and target destinations are configured in advance before needed. When a call is received, the system immediately presents pre-established transfer choices during the ringing phase, eliminating the time required for real-time configuration and enabling instant call transfer execution.
Solution Approach 2:
The system implements a focused subset of call transfer functionality that addresses the most common business needs. Rather than providing every possible call forwarding arrangement, it delivers the essential one-touch transfer capability that achieves the desired productivity improvement with minimal execution time.
3Adaptability or versatility
If mobile devices support multiple concurrent applications, then functionality is extended, but system resource consumption increases
Solution Approach 1:
The mobile application integrates multiple communication functions including call transfer, call pickup, and messaging capabilities into a single unified application. This multi-functionality approach allows the device to achieve extended communication versatility while consolidating resource usage compared to running separate applications for each function.
Data Source
AI summary
In at least some embodiments, a system includes at least one server to manage voice over internet protocol (VOIP) services. The managed VOIP services provided by the at least one server include a telephony service to establish a calling phase between an initiator device and a mobile target device in response to a call command received from the initiator device, and a streamline call transfer service to transfer a call from the mobile target device to a transfer target device in response to a one-touch transfer command received from the mobile target device during the calling phase.