VoIP Voice Message Processing System for Compliance Monitoring
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Solution Overview
Problem
Companies face challenges in efficiently monitoring, recording, archiving, indexing, retrieving, and managing voice communications due to the high storage requirements and time-consuming manual processing needed to identify non-compliant language, especially in VoIP networks, which are costly and labor-intensive.
Innovation Solution
A voice message processing system that converts VoIP data into text using network-data-to-text processing, allowing for real-time monitoring and analysis of keywords, archiving, and automated control of communications, including call termination and notification, by using predefined policies and metadata to manage and track auditory communications.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If voice conversations are recorded and archived manually, then compliance monitoring is possible, but storage requirements are high and processing is time-consuming
Solution Approach 1:
The patent replaces manual mechanical processing of voice recordings with automated speech-to-text conversion and text analysis systems. Voice messages are automatically converted to text representations, which are then processed by computer algorithms to identify non-compliant language, eliminating the need for manual listening and analysis while maintaining compliance monitoring reliability
Solution Approach 2:
The patent introduces text representations as an intermediary between voice recordings and compliance analysis. Instead of directly analyzing audio files, the system converts voice messages to text, which serves as a mediator that enables efficient automated searching, indexing, and analysis of communication content for compliance violations
2Reliability
If real-time monitoring of all conversations is performed to locate non-compliant language, then compliance violations can be identified, but considerable time, effort and cost are required
Solution Approach 1:
The patent replaces human operators who would manually monitor conversations with automated text analysis systems. Once voice messages are converted to text, computer algorithms automatically scan for non-compliant language patterns, keywords, and phrases, achieving the same compliance detection function with vastly improved productivity and reduced costs
Solution Approach 2:
The patent performs speech-to-text conversion and basic text processing in advance before compliance analysis. By pre-converting all voice messages to text representations and indexing them with metadata, the system prepares the data in advance for rapid automated scanning, enabling efficient real-time monitoring without manual intervention
3Adaptability or versatility
If voice messages are stored in VoIP networks, then digital communication is enabled, but manual processing is required to determine non-compliant communication
Solution Approach 1:
The patent replaces manual processing operations with automated speech-to-text conversion and text analysis systems. Voice messages stored in VoIP networks are automatically converted to text and analyzed by computer algorithms to identify non-compliant communication, maintaining digital communication versatility while dramatically simplifying the processing operation
Solution Approach 2:
The patent enables the system to process and analyze voice messages automatically without human intervention. The automated conversion and analysis system serves itself by continuously monitoring incoming voice messages, converting them to text, and identifying compliance issues autonomously, eliminating the need for manual processing operations
Data Source
AI summary
A method, article of manufacture, and apparatus for processing auditory communications is disclosed. In an embodiment, this comprises receiving an auditory communication, comparing a portion of the communication to a lexicon comprising a plurality of keywords to determine if there is a negative match to a first keyword from the lexicon, and quarantining the communication if the comparison returns a positive result, wherein the positive result indicates that the communication is not compliant.