Customer Premise VoIP System Local Feature Customization
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Solution Overview
Problem
Network service providers face significant resource challenges in developing and introducing new call features for VoIP services, resulting in basic and inflexible offerings that fail to meet customer demands for customized features.
Innovation Solution
A customer premise based communication system, comprising a VoIP Central System (VCS) with a SIP server, Service Creation Environment (SCE) server, and web server, allows customers to customize and control service features locally, enabling the implementation of customer-defined features without relying on network-based services.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If service providers develop and introduce new call features centrally, then feature availability is improved, but resource consumption and development complexity increase significantly
Solution Approach 1:
The patent enables customers to create and manage their own call features through a user-friendly interface. Customers can define feature parameters, select feature types, and configure behavior without requiring service provider intervention. This self-service approach maintains feature availability while dramatically reducing the resource consumption and complexity associated with centralized feature development.
Solution Approach 2:
The system segments feature management into two parts: a centralized framework that provides the infrastructure and validation, and a customer-controlled configuration layer that allows individual feature customization. This segmentation enables feature availability to be maintained through the framework while reducing development complexity by allowing customers to configure features rather than requiring provider development for each customization.
2Productivity
If service providers provide basic and inflexible features, then resource allocation is reduced, but customer customization needs are not met
Solution Approach 1:
The system transforms static, fixed features into dynamic, configurable features. Customers can modify feature parameters, timing, conditions, and behavior in real-time based on their specific needs. This dynamic configuration capability maintains resource efficiency by using a standardized feature framework while providing the flexibility and customization that basic rigid features cannot offer.
Solution Approach 2:
The patent allows customers to change feature parameters such as timing, conditions, priorities, and behavior without requiring new feature development. By enabling parameter changes within a standardized framework, the system maintains resource efficiency while achieving the flexibility and customization that customers require, resolving the contradiction between resource efficiency and feature adaptability.
3Reliability
If customers access features through centralized service profiles, then service provider control is maintained, but customer customization capability is limited
Solution Approach 1:
The system introduces a customer premise communication system as an intermediary between the customer and the centralized service profile. This intermediary provides a user-friendly interface that translates customer customization requests into standardized feature configurations, maintaining service provider control through validation and framework constraints while enabling easy customer customization through intuitive configuration tools.
Data Source
AI summary
A method and an apparatus for providing a customer premise based feature. For example, the method receives a call directed to a customer, wherein the call is associated with a customer premise based feature. The method then forwards the call to a customer premise based communication system located at a location of the customer, wherein the customer premise based feature is implemented locally by the customer premise based communication system.