VoIP Gateway Session Mapping for Thin Client Telephony
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Solution Overview
Problem
Current office phone systems do not offer seamless integration with thin client architecture, requiring users to manually set up call forwarding and leading to unrecognized caller IDs when using different workstations.
Innovation Solution
A system integrating Voice over Internet Protocol (VoIP) technology, with a gateway and server that maps telephony data to each user's session, enabling 'hot phoning' by allowing users to access their phone settings and calls from any thin client without intervention, using a smart card for authentication and VoIP applications to manage call routing.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If manual call forwarding setup is required when using different workstations, then phone system compatibility is maintained, but user convenience and productivity deteriorate
Solution Approach 1:
The system performs preliminary actions by automatically provisioning call forwarding settings before the user needs them. When a user logs into a thin client, the system proactively configures the call forwarding rules based on the user's profile, eliminating the need for manual setup and ensuring immediate productivity.
Solution Approach 2:
The system enables self-service by allowing users to access their telephony properties and settings through the thin client interface. Users can manage their own call forwarding configurations, view their settings, and make changes without requiring administrative intervention or manual phone configuration.
2Adaptability or versatility
If telephony features are integrated into thin client architecture, then user flexibility and convenience improve, but system complexity increases
Solution Approach 1:
The system applies universality by creating a unified telephony property store that serves all users and thin clients through a single centralized database. This multi-functional approach allows the same infrastructure to handle call forwarding, user authentication, and settings management across the entire organization, rather than requiring separate systems for each function.
Solution Approach 2:
The invention introduces a VoIP gateway as an intermediary component that bridges the traditional telephone network and the thin client architecture. This mediator handles the complexity of telephony protocols and integrates seamlessly with the existing thin client infrastructure, adding hot phoning capability without fundamentally redesigning the entire system.
3Object-generated harmful factors
If phone calls are made from unrecognized numbers due to lack of call forwarding, then telephony simplicity is maintained, but professional appearance and communication effectiveness deteriorate
Solution Approach 1:
The system implements feedback by continuously monitoring user login status and automatically updating call forwarding rules based on current session information. When a user logs into a thin client, the system detects this event and immediately configures call forwarding to route calls to the appropriate thin client, ensuring calls always reach the user regardless of location.
Data Source
AI summary
A system providing access and use of customized telephony properties anywhere within a network is provided. The system includes a gateway to a telephone network. The gateway stores telephony data unique to each client. A server in communication with the gateway and a plurality of clients is included. The server executes a VoIP application through which the server and the gateway communicate. An instance of the VoIP application is created for each client establishing a session with the server, wherein the gateway creates a mapping table having entries associating the data unique to each client with the session for the corresponding client. A method for providing transferable telephony properties is also provided.