VoIP Group Calling Server Administrator Interface
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Solution Overview
Problem
VoIP subscribers face administrative hurdles in setting up group or conference calls, as they need to obtain and disseminate dial-in information, which detracts from the overall experience and lacks integration with web-based applications.
Innovation Solution
A method and system for VoIP-based group calling that allows administrators to initiate group calls from a central location using identifiers, connecting participants via a Group Calling Server, enabling real-time management and control through a web-based interface, thus simplifying the process and enhancing user experience.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If VoIP subscribers use traditional conference bridge dial-in method, then group calling functionality is achieved, but administrative burden increases and user experience deteriorates
Solution Approach 1:
The system automatically performs conference call setup, participant invitation, and connection management without requiring administrator intervention for dial-in information distribution. The VoIP service provider's system autonomously handles the conference bridge establishment and participant connection, eliminating manual administrative tasks.
Solution Approach 2:
The patent introduces an intermediary system between the administrator and participants - the VoIP service provider's conference management system. This intermediary automatically manages the conference bridge, handles participant invitations through integrated communication channels, and coordinates connections, reducing direct administrative burden on the user.
2Adaptability or versatility
If VoIP subscribers manually manage conference bridges, then group calling is enabled, but integration with web-based applications is lacking
Solution Approach 1:
The system provides universal access to conference calling functionality through multiple interfaces including web-based applications, mobile devices, and traditional telephony. The conference management system can be accessed and controlled through various platforms, enabling seamless integration with web-based applications while maintaining compatibility with existing communication methods.
3Ease of operation
If administrators disseminate dial-in information manually, then participants can join conference calls, but the process becomes cumbersome and experience deteriorates
Solution Approach 1:
The system performs preliminary actions by automatically generating and distributing conference access information to participants before the conference call begins. Invitations are sent in advance through integrated communication channels with all necessary dial-in information pre-configured, eliminating the need for manual information distribution and simplifying the participant joining process.
Data Source
AI summary
A system and method for making a VoIP-based and other types of group calls includes a user interface adapted for use by a group call administrator via the Internet, a database manager connected to the user interface, and a database connected to the database manager. In one embodiment, the group call administrator identifier and one or more group call invitee identifiers is a telephone number. The server responds to a group call request by initiating a first group call connection and initiating at least one or more second group call connections to join a group call administrator and at least one group call invitee. A method includes using call information from a database to initiate conference call connections and an administrator call connection to facilitate a conference call in which the administrators call connections and the participants connections are joined to allow communications between the participants and the administrator.