VoIP Communication Log Recall Mechanism
Find Innovative SolutionsGenerate Solutions
Solution Overview
Problem
Existing communication systems do not effectively allow for the recall of missed calls, SMS messages, or push messages in VoIP networks, particularly after the recipient has viewed or accessed the information, limiting user control over communication logs.
Innovation Solution
A method for recalling communication information in a VoIP network involves accessing an outgoing call log entry from the originating terminal, transmitting an instruction to the receiving terminal to match or delete the entry, and updating the communication log with new details, allowing users to retract or modify entries from the recipient's call log, including missed calls, SMS, or push messages.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If communication information is transmitted to the recipient's terminal, then the recipient can access the information, but the sender loses control over the communication log entry
Solution Approach 1:
The patent implements a recall function that allows the sender to delete communication information from the recipient's terminal after the initial transmission. This preliminary action capability enables users to retract messages, missed call notifications, or push notifications even after they have been delivered and potentially viewed by the recipient, thereby maintaining control over the communication log entries.
2Adaptability or versatility
If the system allows recall of communication information, then user control is enhanced, but system complexity increases
Solution Approach 1:
The recall function is designed to work across multiple types of communication information including missed call notifications, SMS messages, and push notifications through a unified interface. The system uses a universal recall message format that can delete various types of communication log entries, reducing the need for separate handling mechanisms for each message type and thereby managing complexity.
3Ease of operation
If the recall function deletes existing entries, then user control is improved, but information loss occurs
Solution Approach 1:
The system dynamically manages communication log entries by allowing them to be created, viewed, and deleted based on user actions. The recall function provides dynamic control where entries can be removed after initial transmission, and the system adapts to user needs by enabling selective deletion of specific communication information while maintaining other logs.
Data Source
AI summary
A method is disclosed for communication information recall in an enterprise network. An illustrative embodiment describes, in particular, a method for communication information recall following a communication attempt by an originating party using a first communication terminal, to a receiving party using a second communication terminal, after retrieval by recipient, at the first communication terminal accessing an entry in an outgoing call log originated an earlier call that has been terminated; the entry accessed corresponding to the second communication terminal, sending/transmitting an instruction message to the second terminal indicative of an instruction to, to one of match and delete an existing communication information entry; informing the recipient about the action by adding a new entry in the communication information log with updated details; sending an alert of success or failure of communication information recall to the first communication terminal.