VoIP Media Gateway Personalized Reverse 911 Automation
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Solution Overview
Problem
Conventional reverse 911 services are inefficient and prone to human error, as they require manual entry of contact lists and can only convey voice messages, lacking the ability to provide additional information like video or telemetry during emergencies.
Innovation Solution
A VoIP-based system that automatically detects 911 calls and triggers personalized reverse 911 services, allowing for the sending of messages with attached data and bridging designated communication devices into real-time 911 calls, using a media gateway device or VoIP provider system to manage call treatments.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If manual entry of contact lists is used, then personalization is achieved, but human error increases and efficiency decreases
Solution Approach 1:
The system automatically retrieves contact lists from subscriber databases and performs match-making without human intervention. The automated system serves itself by pulling data from existing databases, eliminating manual entry errors while maintaining personalization through automated subscriber identification and contact matching.
Solution Approach 2:
The manual mechanical process of entering contact lists is replaced with an automated electronic system that queries databases using subscriber account numbers or other identifiers. This substitution of manual operations with automated electronic retrieval eliminates human error while preserving the ability to personalize notifications.
2Device complexity
If only voice messages are conveyed, then simplicity is maintained, but information completeness is reduced
Solution Approach 1:
The notification system is designed to handle multiple types of information delivery through a single unified platform. It can convey voice messages, text messages, and data transmissions (including video and telemetry) through the same reverse 911 infrastructure, making the system multi-functional without requiring separate systems for each communication type.
Solution Approach 2:
The system changes the parameter of information delivery from voice-only to multi-format by adjusting communication protocols and data transmission capabilities. This allows the same system to deliver simple voice messages when appropriate while also capable of transmitting complex data including video and telemetry when needed, without fundamentally changing the system architecture.
3Productivity
If automated detection is implemented, then efficiency is improved, but system complexity increases
Solution Approach 1:
The media gateway device serves as an intermediary that automatically detects 911 calls and triggers the reverse 911 service. This intermediary component handles the automated detection and coordination between the 911 call system and the notification system, improving efficiency while distributing complexity across multiple specialized components rather than concentrating it in one place.
Data Source
AI summary
Systems and methods for providing personalized reversed 911 services are provided. In accordance with exemplary embodiments, a 911 call indication is received. This 911 call indication triggers a review of at least one reverse 911 profile associated with media gateway device initiating the 911 call. One or more call treatments to be performed based on the reverse 911 profiles are determined. Instructions for performing the one or more call treatments may then be generated and forwarded to one or more appropriate components.