Distributive Network Control for VoIP Recording

Resolve Bottlenecks,
Find Innovative Solutions
Generate Solutions

Solution Overview

Problem

Existing network configurations for recording data in distributed VoIP networks are costly and inefficient, requiring multiple recording devices at each branch and consuming scarce bandwidth, especially when the number of calls to be recorded is low.

Innovation Solution

Implementing a system where data is recorded locally on a computing device associated with VoIP telephones and then transmitted to a central server during periods of reduced network traffic, allowing for on-demand targeted capture and storage of audio and other data, thereby reducing the need for centralized recording infrastructure.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If a recording device is located at each branch to tap into data locally, then recording capability is provided for distributed networks, but hardware costs and support costs increase significantly

Engineering Contradiction:
Improverecording capabilityVSAvoidhardware costs
Core Design Contradiction:
Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent uses software-based virtual recording devices that create virtual copies of recording functionality on existing computing devices at branch offices, eliminating the need for physical recording hardware. The software application layer provides recording capabilities through virtual devices that interface with the network stack, allowing multiple virtual recording instances on a single physical device.

Inventive Principle:
Principle #26Copying

Solution Approach 2:

The patent replaces physical recording hardware with software-based solutions running on existing computing devices. The recording functionality is implemented through software applications that create virtual devices and use operating system-level hooks to capture network traffic, substituting mechanical hardware with software-based mechanisms.

Inventive Principle:
Principle #28Mechanics substitution (Replace mechanical system)

2Extent of automation

If conference bridges are located at the central site, then centralized control is achieved, but audio data must be transmitted back and forth consuming scarce bandwidth

Engineering Contradiction:
Improvecentralized controlVSAvoidbandwidth consumption
Core Design Contradiction:
Extent of automationVSLoss of energy

Solution Approach 1:

The patent segments the recording function into distributed components at each branch office, allowing local recording of calls without requiring all audio data to be transmitted to the central site. Each branch can independently record calls locally while the central site maintains control over recording policies and retrieves recordings as needed.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent introduces virtual recording devices and software applications as intermediaries at branch offices that capture and store call data locally. These intermediaries eliminate the need for direct audio data transmission between branches and the central conference bridge, reducing bandwidth consumption while maintaining centralized management capabilities.

Inventive Principle:
Principle #24Intermediary (Mediator)

3Adaptability or versatility

If recording devices are deployed at each branch, then local recording is enabled, but the system becomes uneconomic when the number of calls to be recorded is low

Engineering Contradiction:
Improvelocal recordingVSAvoideconomic viability
Core Design Contradiction:
Adaptability or versatilityVSProductivity

Solution Approach 1:

The patent makes existing computing devices at branch offices perform multiple functions by deploying software applications that provide recording capabilities alongside their primary functions. The same computing device serves both as a general-purpose computer and as a recording system, eliminating the need for dedicated recording hardware and improving economic viability.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Solution Approach 2:

The patent enables existing computing devices to serve their own recording needs by running software applications that create virtual recording devices and capture local network traffic. Each branch office's computing infrastructure becomes self-sufficient for recording purposes, eliminating the need for separate recording devices and reducing overall system costs.

Inventive Principle:
Principle #25Self-service

Data Source

PatentUS8359434B1Distributive network control
Publication Date: 2013.01.22 VERINT AMERICAS INC
  • US8359434B1 patent drawing
  • US8359434B1 patent drawing
  • US8359434B1 patent drawing

AI summary

Included are systems and methods for distributive network control. In addition, embodiment of a method includes receiving an indication related to recording data stored on a local cache and determining whether to remotely store at least a portion of the data. Some embodiments include sending a request for the stored data.