VoIP Server Template Configuration for Dynamic Call Routing
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Solution Overview
Problem
VoIP telecommunications service providers face challenges in efficiently managing and configuring customized telecommunications platforms for business entities, particularly when employees' communication equipment or endpoint devices change, leading to burdensome adjustments and reconfigurations.
Innovation Solution
A template-based and intelligent call routing system using a VoIP server with a provisioning engine and call-control engine that configures extension accounts and processes calls using data-driven approaches, allowing for dynamic modification of call flow and processing across PBXs, and utilizing programmable languages like XML for client-specific control and customization.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If traditional manual configuration methods are used for each customized platform, then each business entity receives personalized telecommunications services, but the administrative burden and reconfiguration time increase significantly when employee equipment changes
Solution Approach 1:
The patent applies preliminary action by pre-defining configuration templates that contain standardized sets of parameters for different device types and service scenarios. When a business entity subscribes to VoIP services, the system automatically applies the appropriate pre-configured template, eliminating the need for manual reconfiguration when equipment changes. This resolves the contradiction by preparing configuration options in advance, allowing rapid deployment without sacrificing customization.
Solution Approach 2:
The patent utilizes parameter changes by allowing the configuration system to dynamically adjust specific parameters within templates based on the business entity's needs and device type. Rather than manually reconfiguring entire platforms, the system changes only the necessary parameters by selecting different template values, enabling quick adaptation to equipment changes while maintaining personalized service configurations.
2Adaptability or versatility
If customized platforms are configured for each business entity, then personalized telecommunications services are provided, but the complexity of managing and adjusting each platform increases
Solution Approach 1:
The patent applies segmentation by dividing the overall platform configuration into modular templates, each handling specific aspects of service configuration (e.g., voice mail, call routing, conferencing). This modular approach reduces management complexity by allowing administrators to work with discrete, manageable template units rather than overwhelming monolithic platform configurations, while still achieving comprehensive customization through template combinations.
Solution Approach 2:
The patent implements universality by designing configuration templates that can serve multiple business entities and device types through parameter variation. A single template framework can be universally applied across different organizations and equipment configurations by adjusting parameters, reducing the need to manage entirely separate configuration systems for each customer while maintaining personalized service delivery.
3Adaptability or versatility
If manual adjustment of customized platforms is performed, then specific business needs are met, but the administrative burden on the service provider increases
Solution Approach 1:
The patent applies self-service by enabling the system to automatically select and apply appropriate configuration templates based on the business entity's subscription information and device type. This automation eliminates the need for manual administrative intervention to configure platforms, reducing the administrative burden on service providers while still delivering business-specific configurations through intelligent template matching and parameter selection.
Data Source
AI summary
Certain aspects of the disclosure are directed to template-based configuration and management of telecommunications services. According to a specific example, a VoIP server is provided comprising one or more computer processor circuits configured to interface with a remotely-situated client entity using a first programming language. The VoIP server includes a provisioning circuit and a call control circuit. The provisioning circuit is configured to identify a provisioning template for at least one extension for a client entity, and configure the extension for one or more call processing functions. The call control circuit is configured identify at least one call control template written in a second programming language. The call control circuit is further configured to control call routing for VoIP telephone calls by executing the call control template, and to implement one or more call processing functions specified by the call control template as being conditional upon retrieved data.