VoIP Visual Command Verification for Accuracy
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Solution Overview
Problem
Current VoIP technologies do not provide users with the ability to confirm the accuracy of voice commands during a digital voice conversation, which can lead to errors in verbal communications such as purchase orders or prescriptions.
Innovation Solution
A method and system that generates a visual representation of the voice command and transmits it as contextual information over the digital voice conversation channel, allowing the receiving party to verify the accuracy of the command, with rules governing the extraction and generation of this visual representation.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Measurement precision
If visual representation is generated and transmitted during VoIP conversation, then accuracy verification capability is improved, but device complexity increases
Solution Approach 1:
The patent creates a visual representation (textual or graphical copy) of the voice command that mirrors the spoken information. This copy is transmitted separately as contextual data, allowing the receiving party to verify accuracy without altering the original voice communication flow. The visual copy serves as a reference point for verification while maintaining the simplicity of the original voice interface.
Solution Approach 2:
The visual representation acts as an intermediary between the voice command and the receiving party. Instead of requiring the receiving party to process voice directly, the visual representation mediates the information transfer, providing a clear, unambiguous reference that facilitates accurate verification while reducing the processing complexity at the receiving end.
2Reliability
If visual representation is transmitted as contextual information, then information transmission reliability is improved, but loss of time increases
Solution Approach 1:
The visual representation is generated and transmitted during the ongoing voice conversation rather than after the conversation ends. This preliminary action allows the receiving party to have the verification information available in advance, enabling them to confirm or correct the voice command immediately while the conversation is still active, thus minimizing time loss.
Solution Approach 2:
The visual representation transmission is integrated into the continuous flow of the voice conversation as contextual information. Rather than interrupting the conversation for separate verification steps, the visual data is transmitted concurrently, allowing verification to occur continuously alongside the voice exchange, thereby maintaining action continuity and reducing overall time loss.
Data Source
AI summary
The present invention generally relates to a method and system for providing VoIP clients with the ability to confirm accuracy in conversation data over a digital communication channel. More specifically, a method and system is provided for verifying, via a visual representation whether a receiving client captures accurate information from a particular portion of the digital voice conversation. In response to a triggering event, a visual representation, including information extracted from the particular portion of the digital voice conversation, may be generated for verifying the accuracy. Based on the needs of the clients engaging in the conversation, one or more visual representations and corresponding verifications can be exchanged. In this manner, a multi-tiered oral agreement with authentication may be generated over a digital communication channel.