Cooperative Manager for VoIP and Web System Integration
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Solution Overview
Problem
Business organizations face challenges in managing tasks and progress states across different systems, as conventional information-based systems are independent of communication-based systems, leading to ineffective information utilization and inability to track detailed progress between milestones.
Innovation Solution
A service providing system that facilitates cooperation between systems with different communication protocols by using cooperative managers to process and transmit information, enabling real-time monitoring and management of communication states and tasks across SIP and Web environments.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Device complexity
If information-based systems and communication-based systems are kept independent, then system simplicity is maintained, but information utilization efficiency deteriorates
Solution Approach 1:
The patent introduces a gateway as an intermediary component that bridges information-based systems and communication-based systems. The gateway translates and transfers information between the two independent systems, enabling effective information utilization without requiring direct integration or compromising system independence. Call history from communication systems is transformed into task information that can be utilized by information-based systems through this intermediary.
2Measurement precision
If detailed communication progress is monitored, then task management precision is improved, but system complexity increases
Solution Approach 1:
The patent merges communication monitoring functionality with existing task management systems. The gateway integrates communication state monitoring with task progress tracking, allowing detailed monitoring of communication progress without requiring a separate complex monitoring system. Call attempts are automatically associated with tasks, and progress is monitored through the unified task management interface.
3Productivity
If manual checking and inputting of telephone numbers is eliminated, then operation efficiency is improved, but automation complexity increases
Solution Approach 1:
The patent implements self-service automation where the system automatically retrieves call history from communication systems and transforms it into task information without requiring manual intervention. The gateway automatically performs information transformation and task creation based on communication data, eliminating the need for manual telephone number input while using relatively simple automated processes.
Data Source
AI summary
A communication system achieving the cooperation of communications between a SIP and a Web system through a cooperative manager. A call attempt manager of the SIP system is booted, responsive to a request from another call attempt manager, and a call attempt is registered in a SIP database. A result of the registration is sent to the Web system for display on a Web client. A task is entered and registered in a Web database. A connection or monitoring service is provided between SIP clients interconnected to the SIP system.