Virtual Reality Avatar for Natural Language Commerce Transactions

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Solution Overview

Problem

Current commerce transaction systems lack the ability to efficiently process user requests through natural language interactions, failing to provide personalized and dynamic responses that enhance user engagement and support.

Innovation Solution

A method and computer program product that utilize natural language processing to analyze user input, generate voice-synthesized responses through a virtual reality avatar, and track transactions within a database, enabling dynamic conversation and follow-up messaging, while animating the avatar with voice and facial movements to assist in completing transactions.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If natural language processing is used to analyze user input and generate conversational responses, then user engagement and personalization are improved, but system complexity and processing time increase

Engineering Contradiction:

Improveuser engagementVSAvoidsystem complexity

Core Design Contradiction:

Adaptability or versatilityVSDevice complexity

Solution Approach 1:

The patent introduces an avatar as an intermediary between the user and the commerce transaction system. The avatar serves as a mediator that handles natural language processing, conversation building, and response generation, thereby isolating the complexity from the core transaction system while maintaining high user engagement through personalized interactions.

Inventive Principle:

Principle #24Intermediary (Mediator)

2Ease of operation

If voice-synthesized responses with avatar animation are generated, then user experience is enhanced, but processing time and computational resources increase

Engineering Contradiction:

Improveuser experienceVSAvoidprocessing time

Core Design Contradiction:

Ease of operationVSLoss of time

Solution Approach 1:

The system performs preliminary actions by pre-processing user input through natural language analysis and preparing response templates before actual transaction processing. The avatar animation and voice synthesis are prepared in advance based on predicted user needs, reducing real-time processing delays while maintaining enhanced user experience.

Inventive Principle:

Principle #10Preliminary action

3Loss of information

If transaction tracking and statistical analysis are implemented, then marketing insights are improved, but data processing complexity and storage requirements increase

Engineering Contradiction:

Improvemarketing insightsVSAvoiddata processing complexity

Core Design Contradiction:

Loss of informationVSDevice complexity

Solution Approach 1:

The patent extracts and separates the data analysis and tracking functions from the core transaction processing system. By taking out the statistical analysis and marketing insight generation as independent modules, the system reduces the processing complexity of the main transaction flow while still capturing and analyzing user interaction data for marketing purposes.

Inventive Principle:

Principle #2Taking out (Extraction)

Data Source

PatentUS8965771B2Use of avatar with event processing

Publication Date: 2015.02.24 KURZWEIL TECHNOLOGIES INC

AI summary

Conducting commerce over a network, e.g., the Internet includes receiving a transaction request from a user as text input, using natural programming language to analysis the text input to build conversations with the user based on the transaction request. The technique also includes generating a voice-synthesized response in accordance with the transaction through an avatar and tracking the transaction by storing the transaction in the database.