VR Support System Using Encoded Instruction Sets
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Solution Overview
Problem
Virtual reality systems lack both proactive and reactive support mechanisms, making it difficult for users to receive assistance within immersive experiences, as they often lack real-time interaction with live operators for guidance or help.
Innovation Solution
A computer-implemented method that allows live operators to broadcast and interact with users in virtual reality environments through voice chat, screenshare, and push notifications, enabling proactive assistance by monitoring user experiences and reactive support by allowing users to request help, with features like remote control and anti-nausea filtering.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If video streaming is used to broadcast user experience to operator, then real-time visual monitoring is improved, but system complexity and potential nausea triggers increase
Solution Approach 1:
The patent extracts the video streaming component from the support system, replacing it with a text-based communication interface. The operator receives encoded instructions describing user actions and environment state, eliminating the need for video transmission while maintaining real-time monitoring capability.
Solution Approach 2:
The patent substitutes the mechanical/video-based monitoring system with an information-processing system that uses encoded text instructions. This replacement eliminates visual streaming while preserving the ability to monitor user experience in real-time through structured data transmission.
2Measurement precision
If operator interrupts user experience to ask for position explanation, then interaction accuracy is improved, but user experience continuity and immersion deteriorate
Solution Approach 1:
The patent implements a feedback mechanism where the system automatically receives and processes encoded instructions about user position and actions. This continuous feedback loop eliminates the need for operator interruptions, as the system maintains real-time awareness of user state through structured communication.
Solution Approach 2:
The patent enables the system to self-monitor and self-report user actions and position to the operator through automated encoding of instructions. This self-service capability eliminates the need for operator-initiated interruptions to understand user position, maintaining experience continuity.
3Reliability
If live operator takes over VRE to provide assistance, then support effectiveness is improved, but user immersion and comfort deteriorate
Solution Approach 1:
The patent introduces an intermediary communication layer that translates operator actions into encoded instructions. This intermediary mechanism allows operator assistance without direct visual presence in the virtual environment, filtering out potentially harmful visual stimuli while maintaining support effectiveness.
Data Source
AI summary
A virtual reality software method allows a user in virtual reality to receive customer service remotely from a live operator having a live view as well as remote-control abilities. The software process sends no live video, but encodes and decodes a computational instructional set of commands that are streamed then decoded and processed as instructional commands to emulate a live rendering of the sender to receiver and vice versa. The operator can see an emulated live stream of a user in virtual reality with the ability to offer assistance by remote control.