Automated VRS Call Recording Gateway for Corrections Compliance
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Solution Overview
Problem
In corrections environments, recording video relay service (VRS) calls for deaf, hard-of-hearing, or speech-impaired individuals is challenging due to bandwidth limitations and the need for automated, reliable initiation of recordings to avoid legal liabilities, especially since hearing-impaired individuals cannot hear audio announcements and manual processes are prone to errors.
Innovation Solution
A system comprising a VRS call recorder, a rules gateway, and a video client that dynamically determines whether to record VRS calls based on call properties, applying video watermarks and modifying call properties to enable recording only when lawful, ensuring accurate and automated recording in corrections facilities.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If manual determination of recording decisions is used, then flexibility in handling different call types is improved, but time consumption and error probability increase
Solution Approach 1:
The system enables self-service automation where the recording decision process is performed automatically by the system itself rather than requiring human intervention. The automated voice recognition system analyzes call properties and makes recording decisions independently, eliminating manual lookup processes while maintaining adaptability to different call types through programmable rules.
Solution Approach 2:
The patent introduces an intermediary automated voice recognition system that acts as a mediator between the call and the recording decision. This intermediary system processes call properties, applies recording rules, and determines whether to record without requiring direct human involvement, thus reducing time consumption while preserving flexibility through rule-based decision-making.
2Ease of operation
If automated voice announcement is used, then notice to callers is improved, but hearing-impaired persons cannot perceive the announcement
Solution Approach 1:
The system applies different notification methods tailored to specific user needs. For hearing-impaired persons, the system provides visual notifications through text displays or captions, while for hearing persons, audio announcements are used. This localized adaptation of notification quality ensures accessibility for all users while maintaining ease of operation.
Solution Approach 2:
The notification system dynamically adapts its output based on the caller's characteristics and the call context. The system can switch between audio announcements and visual notifications depending on the user profile or detected needs, making the notification process both easy to operate and accessible to hearing-impaired persons through dynamic adjustment of the notification modality.
3Reliability
If recording is initiated without automated determination, then recording coverage is improved, but legal liability and evidence admissibility worsen
Solution Approach 1:
The system performs preliminary determination of recording legality before initiating the recording process. The automated voice recognition system evaluates call properties against legal criteria in advance, ensuring that only legally permissible calls are recorded. This preliminary action protects against legal liability while maintaining reliable recording coverage for appropriate calls.
Solution Approach 2:
The system incorporates feedback mechanisms where the automated voice recognition system continuously monitors call properties and adjusts recording decisions based on legal criteria. This feedback loop ensures that recording coverage is maintained for lawful calls while automatically preventing recording of calls that would create legal liability or evidentiary problems, thus resolving the contradiction between coverage and legality.
Data Source
AI summary
Embodiments of the present invention are directed to a method and system for recording video relay service (VRS) calls. The method comprises providing a VRS call recorder, a VRS rules gateway, and a VRS video client connected to each other by means of a computer network; initiating a VRS call using the VRS video client; sending the VRS call to the VRS rules gateway; determining, by the VRS rules gateway, whether the VRS call is to be recorded; in response to a determination that the VRS call is to be recorded: modifying a property of the VRS call to indicate that the call is to be recorded; detecting, by the VRS call recorder, the modified VRS call property; and in response to detecting the modified VRS call property, trying the VRS call with recording enabled.