Virtual Storage System Client UI for Omni-Channel Commerce
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Solution Overview
Problem
There is a need for systems and methods that enable seamless connectivity across all channels for consumers and enterprises to interact in real time, independent of screens, hardware, or location, with a high degree of customization for user interfaces to facilitate omni-channel commerce and customer service experiences.
Innovation Solution
A Virtual Storage System (VSS) Client UI that provides a cloud-based interface allowing users to communicate, share and execute virtual files and applications, and store data across a common virtual system storage, enabling real-time interaction and customization, regardless of device or location, through Cloud Communicator, Virtual Storage System, and User Cloud Storage components.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If a traditional screen-based user interface is used, then users can interact with the system through visual displays, but the interface becomes dependent on specific hardware and locations
Solution Approach 1:
The patent implements a universal user interface that functions across multiple channels including brick-and-mortar stores, online platforms, mobile devices, and wearables. The interface is designed to be device-agnostic and location-independent, allowing the same commerce and customer service experiences to be delivered through any channel without requiring hardware-specific implementations.
Solution Approach 2:
The system introduces a virtual interface layer that acts as an intermediary between the user and the underlying hardware systems. This virtual interface abstracts away hardware dependencies and translates user interactions into channel-agnostic commands, enabling seamless operation across diverse devices and locations without requiring device-specific interface implementations.
2Adaptability or versatility
If a highly customizable user interface is implemented to allow users to define their own buttons and interactions, then user control and personalization are enhanced, but system complexity increases
Solution Approach 1:
The system provides pre-configured interface templates and standardized interaction patterns that users can select and customize without building from scratch. Common commerce and customer service scenarios come with pre-defined button configurations and interaction flows, reducing the complexity of customization while maintaining user control over the interface behavior.
Solution Approach 2:
The user interface is designed to be dynamically adaptable, allowing users to modify button configurations, interaction patterns, and display elements in real-time based on their needs. The system automatically adjusts and reconfigures the interface dynamically without requiring complex manual setup or system restarts, making customization simple and flexible.
3Productivity
If real-time interaction across all channels is enabled, then omni-channel commerce experiences are achieved, but system resource requirements and processing demands increase
Solution Approach 1:
The patent merges multiple channel interactions into a unified virtual interface system that handles brick-and-mortar, online, mobile, and wearable interactions through a single architecture. By consolidating these channels into one system rather than maintaining separate systems for each channel, the overall resource consumption is reduced while maintaining real-time omni-channel capabilities.
Solution Approach 2:
The system creates virtual representations and digital twins of physical store environments and inventory systems, allowing real-time interaction across channels without requiring duplicate physical infrastructure. Virtual copies enable online and mobile users to interact with store inventory and layouts remotely, reducing the need for additional physical resources while maintaining real-time accessibility.
Data Source
AI summary
Systems and methods of providing virtual storage spaces (“VSS”) are presented. A VSS is a virtual representation of a storage space in a database or other data structure with which user(s) who have access to are allowed to interact—in real-time or not—via a VSS Client U1. A VSS Client U1 is a cloud-based U1 with the following components: (a) Cloud Communicator (CC) U1, which allows user(s) to communicate through any communication application; (b) VSS U1, which allows exchange and/or execution of virtual files and virtual applications, and (c) User Cloud Storage (UCS) U1, which allows user(s) to share, copy, delete, export and import any virtual file (in a storage space such as cloud storage, dedicated or shared storage server, remote storage hardware, etc.) and/or virtual application in the cloud, dedicated or shared server, etc. Disclosed herein are various interactive online experiences between users in various engagement scenarios (e.g., any business and/or personal relationship such as B2C, C2C or B2B)—where users have access to a common virtual system storage (VSS) through a VSS Client U1.