Wagering Game Machine Back Office Service Remote Access
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Solution Overview
Problem
Wagering game machines require physical access for technicians to perform back office functions like configuration, diagnostics, and game history retrieval, which is labor-intensive and disrupts gameplay.
Innovation Solution
Implementing remote access capabilities using HTTP and HTML pages, allowing mobile devices to connect via web sockets and TCP/IP to provide back office functionality, enabling technicians to access and manage machines remotely without physical presence.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If technicians physically access wagering game machines to perform back office functions, then configuration, diagnostics, and game history retrieval can be performed, but labor intensity increases and gameplay is disrupted
Solution Approach 1:
A computing device with a browser acts as an intermediary between the technician and the wagering game machine. The machine exposes back office functionality through a network interface using HTTP protocols, allowing the remote computing device to access configuration, diagnostics, and game history services without requiring physical presence at the machine location.
2Reliability
If technicians physically access wagering game machines for back office functions, then complete control and diagnostics are achieved, but time consumption and labor requirements increase
Solution Approach 1:
The patent replaces the mechanical approach of physical machine access with an electronic/network-based system. HTTP web sockets and TCP/IP protocols enable remote transmission of diagnostic data, configuration commands, and game history information, substituting physical technician presence with digital communication channels that deliver complete service functionality remotely.
3Productivity
If remote access is implemented using HTTP and web sockets, then labor requirements are reduced and gameplay remains uninterrupted, but system complexity increases
Solution Approach 1:
The wagering game machine's network interface is designed to serve multiple functions: it handles both standard gaming network communications and back office service requests through the same HTTP protocol stack. The exposed back office functionality can be accessed by any computing device with a browser, providing universal access without requiring specialized remote access hardware or proprietary communication protocols.
Data Source
AI summary
A method can include receiving, by bindings of the wagering game machine via Hyper Text Transfer Protocol (HTTP), a first message including information for accessing a back office service of the wagering game machine; identifying, by an adapter of the wagering game machine, the back office service based on the information; generating, by the adapter, a back office service request; providing, by the adapter, the back office service request to a back office service controller; performing, by the back office service controller, the back office service; generating, by the back office service controller, information related to performance of the back office service; receiving, by the adapter from the back office service controller, a second message including the information related to performance of the back office service; transmitting, via the bindings, the second message to the remote computing device over a network via the HTTP protocol.