Centralized Web Platform for Aircraft Issue Resolution
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Solution Overview
Problem
Conventional communication methods for addressing safety issues in complex systems, such as aircraft, are inefficient and do not allow for timely or comprehensive information sharing among manufacturers, customer airlines, and regulatory entities, often leading to incomplete assessments and potential safety hazards.
Innovation Solution
A system and process utilizing a central computer network with a discussion-capable electronic media, like an electronic bulletin board, where issues and comments can be posted and accessed by manufacturers, customer airlines, and resolution entities, facilitating real-time communication and decision-making for issue resolution.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If conventional communication methods (telephone, e-mail, facsimile) are used for issue communication, then the system is simple to operate, but the communication efficiency and timeliness deteriorate
Solution Approach 1:
The patent introduces a centralized web-based issue tracking system as an intermediary platform that coordinates communication between Lead Airlines, OEMs, and regulators. This web system serves as a mediator that consolidates issue reporting, tracking, and resolution workflows, replacing fragmented telephone/e-mail communications with a unified digital platform that improves efficiency while maintaining manageable complexity through standardized web interfaces.
Solution Approach 2:
The patent replaces manual mechanical communication processes (telephone calls, physical follow-up) with automated web-based electronic systems. The web platform automatically tracks issue status, sends notifications, and maintains records, substituting human-driven manual communication mechanics with automated digital processes that significantly improve communication speed and reliability.
2Reliability
If the Lead Airline is designated to gather information from all airlines, then comprehensive information can be collected, but the Lead Airline lacks incentive to contact all required parties and follow up
Solution Approach 1:
The web-based system implements automated feedback mechanisms that track and report to the Lead Airline on the status of information gathering from other airlines. The system provides visible progress indicators, automated reminders, and status updates that create a feedback loop, motivating the Lead Airline to complete information collection by showing tangible progress and maintaining accountability through the digital tracking system.
Solution Approach 2:
The system enables other airlines to self-report issue information directly through the web platform, reducing the burden on the Lead Airline to manually contact each party. Airlines can independently submit their operational data and issue status through the web interface, allowing the Lead Airline to access comprehensive information without extensive manual follow-up, thus maintaining information completeness while improving operational ease.
3Productivity
If telephone, e-mail and facsimile are used for communication, then the communication method is simple, but the communication is inefficient and cumbersome
Solution Approach 1:
The patent implements a universal web-based platform that consolidates multiple communication functions (issue reporting, information submission, status tracking, notification sending, and document sharing) into a single multi-functional system. This universal platform replaces the need for separate telephone, e-mail, and facsimile processes with one integrated web interface that handles all communication needs, improving productivity while managing complexity through a unified rather than fragmented approach.
4Loss of time
If conventional communication processes are used, then the process is simple to implement, but timely communication of information is not allowed
Solution Approach 1:
The web-based system performs preliminary actions by pre-configuring communication templates, issue tracking structures, and notification protocols before issues arise. The system is pre-established with defined workflows for issue reporting and information gathering, allowing immediate activation when safety issues occur. This preliminary setup eliminates the need to establish communication protocols during crises, reducing information delivery time while containing complexity through pre-defined standardized processes.
Data Source
AI summary
A system for communicating issues and facilitating resolution of the issues, wherein the issues affect a plurality of similar complex systems, the system being implemented over a computer network and comprising at least one first computer device, a second computer device and a third computer device, all of which are configured to be in communication with the computer network. The first computer devices are adapted to be used by at least one customer, and the second computer device is adapted to be used by an originating entity. The third computer device is configured to maintain a discussion-capable electronic media accessible to the first and second computer devices over the computer network. The electronic media is configured to have a plurality of issues and a plurality of comments posted thereon to facilitate resolving the issue.