Web System UI Issue Identification and Remediation
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Solution Overview
Problem
Existing web-based systems face challenges in identifying and remediating issues on their user interfaces, particularly due to missing or erroneous data from multiple backend applications, which can lead to poor user experience and satisfaction.
Innovation Solution
An apparatus comprising a processing device configured to identify issues on a web-based system's user interface, determine the source of these issues among multiple backend applications, generate a prioritization based on supplemental information, and trigger the relevant backend applications to remediate the issues.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If data is consolidated from multiple backend applications to support the web-based system, then the functionality and data completeness of the user interface is improved, but the complexity of data management and issue identification increases
Solution Approach 1:
The patent introduces a processing device as an intermediary component that sits between the multiple backend applications and the user interface. This processing device consolidates data from various backend applications, standardizes the data formats, and presents a unified view to the user interface, thereby reducing the complexity of data management while maintaining the functionality provided by multiple backend systems.
2Device complexity
If manual issue identification and remediation processes are used, then the system complexity is reduced, but the time to resolve issues and user experience degradation increases
Solution Approach 1:
The patent implements a self-service mechanism where the processing device automatically monitors data quality from backend applications, identifies issues such as missing or erroneous data, determines the source of problems, and triggers remediation actions without requiring manual intervention. This automation significantly reduces issue resolution time while the system manages its own complexity through structured monitoring and remediation workflows.
Solution Approach 2:
The patent establishes a feedback loop where the processing device continuously monitors the data output from backend applications, compares it against expected data quality criteria, and provides feedback about identified issues. This feedback mechanism enables automatic detection and remediation of data quality problems, reducing resolution time while maintaining system manageability through automated monitoring and correction processes.
3Reliability
If all backend applications are monitored for issues, then the completeness of issue detection is improved, but the computational resources and processing time required increases
Solution Approach 1:
The patent segments the monitoring process by organizing backend applications into distinct groups or modules, each with specific data quality monitoring responsibilities. The processing device divides the monitoring task into manageable segments, tracking issues in each backend application separately before consolidating the overall status. This segmentation enables comprehensive monitoring of all backend applications while optimizing computational resources through targeted monitoring of specific data elements and applications based on their criticality and data quality requirements.
Data Source
AI summary
An apparatus comprises at least one processing device configured to identify issues encountered on a user interface of a web-based system, the issues being associated with data structures consolidating data from backend applications supporting the web-based system. The at least one processing device is also configured to determine which of the backend applications are the source of respective ones of the issues. The at least one processing device is further configured to generate a prioritization of the issues based at least in part on supplemental information comprising at least one of service request data and user feedback relating to the data structures. The at least one processing device is further configured to trigger the backend applications supporting the web-based system to remediate the issues based at least in part on the generated prioritization.