Web-Based Video Chat System for Vehicle Sales
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Solution Overview
Problem
Existing vehicle buying platforms lack a real-time dealership experience, relying on digital interfaces that often require software downloads and offer low-resolution video connections, failing to provide a true and immersive experience for customers and salespeople.
Innovation Solution
A web-based vehicle buying video communication system that allows potential customers to connect with salespeople via live video chat within a web browser, enabling real-time viewing of vehicles without software downloads, with features like scheduling, session recording, and seamless communication options.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If prior art video conference software (Facebook Messenger, Skype) is used for vehicle viewing, then video communication capability is provided, but software download and installation is required, increasing device complexity and user inconvenience
Solution Approach 1:
The patent introduces a web server as an intermediary that hosts the video conference application, allowing users to access vehicle viewing functionality through a web browser without downloading or installing separate software. The web server mediates between the user's browser and the video communication functionality, eliminating the need for local software installation while maintaining full video conferencing capabilities.
2Manufacturing precision
If prior art video conference software is used, then video communication is enabled, but video resolution is relatively low, degrading the quality of vehicle viewing experience
Solution Approach 1:
The patent implements a web-based video conference application that copies the functionality of native video conference software but delivers it through a web browser. This allows the system to provide high-resolution video viewing capabilities without requiring users to install separate applications, as the video processing and delivery is handled through the web platform.
3Adaptability or versatility
If a web-based video chat system is implemented, then ease of access is improved, but real-time high-resolution video communication capability must be maintained, increasing system complexity
Solution Approach 1:
The patent creates a universal video conference system that functions across multiple web browsers and devices through a single web-based application. The system is designed to be platform-independent, allowing the same web page to provide full video conferencing capabilities on smartphones, tablets, and computers without requiring device-specific software, thereby achieving multi-functionality and broad adaptability.
4Reliability
If separate proprietary apps are required for video communication, then dedicated functionality is provided, but user convenience deteriorates due to download and installation requirements
Solution Approach 1:
The web server acts as an intermediary that delivers reliable video communication functionality through the universally accessible web browser. This eliminates the need for users to download and install separate proprietary apps while maintaining reliable video communication capabilities, as the web-based system handles all video processing and transmission through the browser interface.
Data Source
AI summary
Vehicle sales management and video chat systems and methods use website listings that correspond to vehicles for sale at a dealership. A remote visitor clicks a “live video” button beside a desired vehicle, and schedules a time for a video chat, using their web browser. A dealership salesperson receives an alert, via a sales application running on on the salesperson's mobile device. At the scheduled time, a video chat window opens in the visitor's web browser with live audio/video of the desired vehicle from the dealership in real-time. The website visitor uses their web browser for live communication, in real-time, to the salesperson on their sales application. After the video chat, the website visitor can use their browser to download and save a recording of the video chat session.