Webpage Visual Feedback Interface for Accurate Input Routing
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Solution Overview
Problem
Users often provide feedback in incorrect locations or without sufficient detail, leading to inefficiencies in processing and resource utilization in existing systems.
Innovation Solution
A system that generates feedback based on visual interactions on webpages, allowing users to provide inputs directly on the webpage, which are processed to determine feedback types and transmit them to appropriate entities, reducing the need for navigating multiple forms.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Adaptability or versatility
If users are directed to different forms to provide different feedback types, then feedback coverage is improved, but system complexity and user effort increase
Solution Approach 1:
The patent implements a universal feedback form that can handle multiple feedback types (item feedback, merchant feedback, website operations feedback) within a single interface. The system dynamically adapts the form content based on the selected feedback type, eliminating the need for users to navigate multiple separate forms while maintaining comprehensive feedback coverage.
Solution Approach 2:
The feedback system is segmented into modular sections that can be independently configured and displayed. Different feedback types are organized as separate but integrated components within the unified form, allowing the system to present only relevant sections based on user selection, thereby reducing perceived complexity while maintaining versatility.
2Loss of information
If users navigate to different forms for different feedback types, then feedback completeness is improved, but user time and effort increase
Solution Approach 1:
The system performs preliminary actions by pre-configuring all possible feedback types and their corresponding form sections in advance. When a user selects a feedback type, the relevant sections are immediately displayed without requiring navigation to separate forms, thus maintaining feedback completeness while significantly reducing user time and effort.
Solution Approach 2:
Multiple feedback forms that were previously separate are merged into a single comprehensive feedback interface. This unified form combines item feedback, merchant feedback, and website operations feedback sections, allowing users to complete all feedback types in one location rather than navigating multiple forms sequentially.
3Ease of operation
If feedback is collected in a single location, then user convenience is improved, but feedback organization and routing complexity increases
Solution Approach 1:
The patent introduces an intermediary processing layer that automatically routes feedback from the single unified form to the appropriate destination systems. This intermediary component analyzes the feedback type and content, then directs it to the correct feedback management system, thereby maintaining user convenience while managing routing complexity through automated intelligence rather than user intervention.
4Measurement precision
If multiple forms are used for different feedback types, then feedback accuracy is improved, but processing efficiency decreases
Solution Approach 1:
The system merges multiple feedback collection forms into a single unified interface, thereby improving processing efficiency by handling all feedback types through one system rather than multiple separate systems. Feedback accuracy is maintained through structured form sections and validation rules that ensure complete and precise data collection for each feedback type within the unified form.
Data Source
AI summary
Systems and methods for generating feedback for a webpage based on visual interactions on the webpage are provided. In example embodiments, a user interface (UI) displaying the webpage is presented. The system receives an indication of a selection of an edit trigger and configures the webpage to receive feedback (e.g., one or more user inputs applied to webpage) from the user in response. The user inputs are received, whereby each user input is associated with an identifier of the webpage and coordinates of a location within the webpage. The system processes the user inputs including generating a feedback preview that displays each of the user inputs organized based on a corresponding feedback type. The feedback preview is displayed to the user for approval. Approval of at least a portion of the feedback on the feedback preview will cause the approved feedback to be transmitted to a corresponding entity.