Website Navigation Recommendations for Complex Page Paths
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Solution Overview
Problem
Users face difficulties in navigating to desired Web pages due to complex website structures and inconsistent verbal instructions from agents, leading to frustration and inefficiency in locating information.
Innovation Solution
A system and method that analyzes a domain of Web pages to generate navigation recommendations, including short links, search queries, or path recommendations, using a Web crawler to extract relevant information and provide structured instructions.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If verbal instructions are provided by agents through telephone or other voice devices, then users can receive navigation assistance, but the instructions are difficult to understand and require repetition or rewording by agents, resulting in time consumption and inconsistency
Solution Approach 1:
The patent uses screen capture technology to copy the visual display of the website navigation path and provides it to the user. This visual copy eliminates the need for verbal repetition and rewording, as the exact navigation path is captured and transmitted directly to the user's device, resolving the contradiction between ease of understanding and time consumption.
Solution Approach 2:
The patent replaces the mechanical verbal communication system with an automated electronic system that captures screen displays and transmits them digitally. This substitution eliminates the human agent's need to verbally explain and reexplain navigation paths, reducing time consumption while maintaining or improving ease of understanding through visual presentation.
2Ease of operation
If agents provide verbal instructions subjectively, then navigation assistance can be given, but different agents provide different instructions, resulting in inconsistent guidance
Solution Approach 1:
The system enables self-service by automatically capturing the navigation path from the website and transmitting it to the user without requiring human agent intervention for instruction formulation. This eliminates subjectivity entirely, as the same visual navigation path is captured and transmitted consistently regardless of which agent handles the request, resolving the contradiction between consistency and subjectivity.
Solution Approach 2:
By copying the actual visual display of the navigation path from the website, the system ensures that every user receives identical, objective instructions based on the actual website structure rather than subjective verbal interpretations. This visual copying mechanism guarantees consistency across all user interactions.
3Loss of information
If users receive verbal navigation instructions, then they can be directed to information, but users are frequently unable to access the same information at a later time
Solution Approach 1:
The patent captures and transmits a visual copy of the navigation path to the user, which can be stored and referenced later. This visual record includes the actual website structure and navigation elements, enabling users to access the same information independently at a later time without requiring verbal instructions or agent assistance, resolving the contradiction between information retention and time loss.
4Quantity of substance
If website structure is complex with large amounts of information, then comprehensive content is available, but locating desired Web page becomes difficult
Solution Approach 1:
The patent segments the complex website navigation path into discrete, visual steps that are captured and transmitted to the user. By breaking down the navigation into specific clickable elements and paths, the system makes the large amount of website information manageable and locatable, resolving the contradiction between comprehensive content availability and difficulty of locating specific pages.
Data Source
AI summary
A system and method for providing Website navigation recommendations is provided. A Web page of interest is identified as a destination Web page. A domain of Web pages related to the destination Web page is determined. Information is extracted from each Web page in the domain and a recommendation comprising instructions for navigating to the destination Web page is generated based on the extracted information.