Website Navigation Recommendations for Consistent User Guidance
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Solution Overview
Problem
Users face difficulties in navigating to desired information on websites due to complex structures and inconsistent verbal instructions from agents, leading to frustration and inefficiency in accessing the same information at a later time.
Innovation Solution
A system and method that generates navigation recommendations based on data extracted from a domain of Web pages, providing short links, search queries, or path recommendations to efficiently guide users to the desired Web page, with the option of generating scripts for consistent instruction delivery.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If verbal instructions are provided by agents to guide users to desired information, then users can receive navigation assistance, but the instructions are difficult to understand and time-consuming to deliver consistently
Solution Approach 1:
The system pre-generates navigation paths and instructions before user requests, analyzing website structure and creating multiple possible navigation routes in advance. When a user needs assistance, the system quickly retrieves and presents pre-analyzed navigation options rather than generating instructions in real-time, significantly reducing the time agents need to spend providing guidance.
Solution Approach 2:
The system creates standardized templates for navigation instructions based on common user requests and website structures. These templates can be quickly adapted and delivered to users, ensuring consistency across different agents and requests while reducing the time needed to craft unique instructions for each interaction.
2Reliability
If agents provide verbal navigation instructions manually, then users can receive assistance, but different agents provide inconsistent instructions subjectively
Solution Approach 1:
The system implements a universal navigation recommendation engine that serves multiple functions: analyzing website structure, generating multiple navigation paths, selecting optimal routes based on user context, and delivering instructions across different communication channels. This single system replaces multiple agent decision-making processes, ensuring consistent recommendations while handling diverse navigation scenarios.
Solution Approach 2:
The system incorporates feedback mechanisms where user interactions with navigation recommendations are tracked and analyzed. This feedback loop allows the system to learn from successful and unsuccessful navigation attempts, continuously improving the quality and consistency of recommendations while adapting to individual user preferences and behaviors.
3Quantity of substance
If comprehensive website information is made available to users, then users can access desired information, but the complex website structure makes it difficult to locate information
Solution Approach 1:
The system divides the comprehensive website information into manageable segments and organizes them hierarchically. Instead of presenting the entire website structure at once, it breaks down navigation into sequential steps, grouping related information together and presenting only the relevant segments needed to reach the user's desired destination, making large amounts of information easier to navigate.
Solution Approach 2:
The system adds a new dimension to website navigation by creating multiple parallel navigation paths between the same start and end points. These alternative routes provide users with different ways to access the same information, transforming the traditional single-path navigation into a multi-dimensional navigation space with various options for reaching desired content.
Data Source
AI summary
A system and method for providing Website navigation recommendations is provided. A Web page of interest is identified as a destination Web page. A domain of Web pages related to the destination Web page is determined. Information is extracted from each Web page in the domain and a recommendation comprising instructions for navigating to the destination Web page is generated based on the extracted information.