Website Performance Tracking System for Real-Time User Diagnostics

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Solution Overview

Problem

Users often incorrectly blame internet service providers for poor website performance, leading to unnecessary diagnostic efforts, as they fail to distinguish between website performance issues and device limitations.

Innovation Solution

A website performance tracking system that identifies user access, collects and forwards performance metrics to a server, which generates and transmits performance information to the user, providing real-time data on website performance, including metrics like load, delay, and user assessments, to differentiate between website and device issues.

Engineering Contradictions & Design Principles

VSEngineering Contradiction Analysis

1Adaptability or versatility

If users access complex modern websites with numerous embedded applications, then website functionality and content quality improve, but website performance and loading speed deteriorate

Engineering Contradiction:
Improvewebsite functionalityVSAvoidwebsite loading speed
Core Design Contradiction:
Adaptability or versatilityVSSpeed

Solution Approach 1:

The patent segments website performance monitoring into multiple independent metrics (load time, interaction responsiveness, resource loading) that can be measured and reported separately. This allows identification of specific performance bottlenecks without compromising overall website functionality.

Inventive Principle:
Principle #1Segmentation

Solution Approach 2:

The patent introduces an intermediary performance tracking system that acts as a mediator between the user's device and the website. This intermediary collects performance data, analyzes it, and provides feedback to both users and website owners, enabling optimization without directly modifying the website structure.

Inventive Principle:
Principle #24Intermediary (Mediator)

2Reliability

If users blame ISPs for poor website performance, then user satisfaction deteriorates, but unnecessary diagnostic efforts and costs increase

Engineering Contradiction:
Improveuser satisfactionVSAvoiddiagnostic time
Core Design Contradiction:
ReliabilityVSLoss of time

Solution Approach 1:

The patent implements a feedback mechanism that provides users with actionable performance data and guidance. Instead of merely reporting problems, the system offers specific recommendations (e.g., update device, check connection) that help users resolve issues independently, reducing unnecessary ISP diagnostic efforts.

Inventive Principle:
Principle #23Feedback

Solution Approach 2:

The patent enables users to self-diagnose performance issues by providing them with clear performance metrics and troubleshooting guidance. Users can identify whether the problem lies with their device, connection, or the website itself, and take appropriate actions without requiring ISP intervention for every issue.

Inventive Principle:
Principle #25Self-service

3Measurement precision

If website performance tracking data is collected and analyzed, then performance assessment accuracy improves, but system complexity and data processing requirements increase

Engineering Contradiction:
Improveperformance assessment accuracyVSAvoidtracking system complexity
Core Design Contradiction:
Measurement precisionVSDevice complexity

Solution Approach 1:

The patent creates a universal performance tracking framework that can monitor multiple website metrics across different devices and browsers using a standardized approach. This multi-functional system handles various performance aspects (loading, interaction, rendering) through a unified methodology, reducing overall system complexity.

Inventive Principle:
Principle #6Universality (Multi-functionality)

Data Source

PatentUS10592377B2Website performance tracking
Publication Date: 2020.03.17 CENTURYLINK INTELLECTUAL PROPERTY LLC
  • US10592377B2 patent drawing
  • US10592377B2 patent drawing
  • US10592377B2 patent drawing

AI summary

Novel tools and techniques are provided for tracking website performance and providing a user with website performance data. Embodiments include systems, methods and apparatus for identifying that the user has accessed a website from a user device, obtaining one or more website performance metrics and forwarding one or more website performance metrics to a performance information generator associated with a website performance tracking server. A performance information message is then created by the performance information generator and the performance information message is transmitted to the user device. The performance information message may be displayed to the user on the user device. In selected embodiments, the performance information message is displayed to the user in real-time as the user accesses the website.