Wireless Account Management Application for Real-Time Usage Tracking
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Solution Overview
Problem
Wireless subscribers face inconvenience in tracking and purchasing wireless services due to the need to visit physical locations or navigate websites to manage their accounts, which is time-consuming and not readily accessible at all times.
Innovation Solution
A wireless account management application on a wireless device that receives usage information from a tracking module and account information from a service provider, enabling users to view and manage their accounts, purchase additional services, and change plans directly through the device.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If a subscriber visits a physical location or calls customer support to purchase additional usage, then the subscriber can obtain wireless services, but the process is time-consuming and not available at any time
Solution Approach 1:
The patent implements a self-service portal that allows subscribers to independently manage their wireless accounts, purchase additional usage, and change plans without requiring assistance from customer support representatives or visits to physical locations. The system provides automated account management capabilities including usage tracking, service purchase, and plan modification through an online interface.
Solution Approach 2:
The patent introduces an online self-service portal as an intermediary between the subscriber and the wireless service provider's account management system. This portal serves as a digital mediator that enables subscribers to interact with their accounts, purchase services, and modify plans remotely without direct human intervention from customer support staff.
2Ease of operation
If a subscriber uses a website to purchase additional usage, then the subscriber can access account management, but the subscriber must recall or search for the website address and navigate through multiple webpages
Solution Approach 1:
The patent implements a universal short code that can be used across multiple wireless devices and service providers as a standardized entry point to the self-service portal. This short code serves multiple functions: it provides direct access to the portal, initiates service purchases, and enables account management without requiring device-specific configurations or multiple access methods.
Solution Approach 2:
The patent segments the account management process into distinct functional areas accessible through the self-service portal, including usage tracking, service purchase, plan modification, and customer support. This segmentation allows subscribers to quickly navigate to specific tasks without traversing multiple unrelated webpages, reducing the overall complexity of the access process.
3Productivity
If wireless devices use applications specific to the operating system to perform tasks, then users can quickly perform popular functionalities, but there is no dedicated application for wireless account management
Solution Approach 1:
The patent implements a self-service portal that allows subscribers to independently manage their wireless accounts, purchase additional usage, and change plans without requiring assistance from customer support representatives or visits to physical locations. The system provides automated account management capabilities including usage tracking, service purchase, and plan modification through an online interface.
Data Source
AI summary
A method for displaying wireless service usage information and account information using an account management application operating on a wireless device includes receiving, at the account management application operating on the wireless device and from a tracking module, wireless service usage information for a wireless subscriber associated with the wireless device, the wireless service usage information including one or more units of wireless services that the wireless subscriber has used, receiving, at the account management application operating on the wireless device and from a service provider over a wireless network, account information associated with the wireless subscriber associated with the wireless device, the service provider being different from the wireless device and the wireless network, and enabling presentation, on a display of the wireless device, of the account management application including the wireless service usage information and the account information for the wireless subscriber associated with the wireless device.