Wireless Device Service Activation via Self-Service Provisioning Channel
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Solution Overview
Problem
Existing methods for activating wireless services on unprovisioned devices require user interaction with customer service representatives, IVR systems, or internet websites, making the process cumbersome and inaccessible to those without traditional communication means.
Innovation Solution
A system and method that allows users to input a short activation code and automatically retrieves device-related information to generate an activation message, which is transmitted over a provisioning channel like USSD, SMS, or WAP, enabling self-activation of wireless services without external assistance.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Ease of operation
If traditional activation methods using customer service representatives, IVR systems, or internet websites are used, then service activation can be achieved, but the process becomes cumbersome and inaccessible to users without traditional communication means
Solution Approach 1:
The patent implements self-service activation by enabling the wireless device to automatically retrieve its own device-related information (device identifier, SIM card identifier) and transmit it via provisioning channel to the service provider's back office system, eliminating the need for user interaction with customer service representatives, IVR systems, or websites
Solution Approach 2:
The provisioning channel acts as an intermediary that enables communication between unprovisioned wireless devices and the service provider's back office system, allowing activation messages to be transmitted without requiring traditional communication infrastructure or user expertise
2Reliability
If manual entry of device information is required for activation, then activation can be performed, but user input errors increase and accessibility decreases
Solution Approach 1:
The wireless device automatically retrieves and includes its own device identifier and SIM card identifier in the activation message, eliminating manual user entry of these critical parameters and preventing input errors
Solution Approach 2:
The system provides feedback by automatically collecting and verifying device-related information from the wireless device's memory components, ensuring data accuracy without requiring user input
3Measurement precision
If comprehensive device information is collected for activation, then activation accuracy improves, but the amount of data to be managed increases
Solution Approach 1:
The patent extracts only the essential device-related information (device identifier and SIM card identifier) required for activation from the wireless device's memory components, avoiding collection of unnecessary data while maintaining activation accuracy
Data Source
AI summary
A system and method for activating services on a wireless device are provided that improve a user's experience and ease of activation/provisioning of services for the wireless device by providing a new provisioning channel for service activations. A user is simply required to input a short activation code(s) into the wireless device which is combined into an activation message along with other device-related information that is automatically retrieved from the wireless device. The generated activation message is then transmitted over the messaging provisioning channel accessible by inactive and/or unprovisioned wireless devices for delivery to a remote site for use in activating services on the wireless device. The services to be activated may include at least one of the following: out of the box activation, device upgrades, device reactivations, wireless number changes, wireless number porting, and the addition or purchasing of services including airtime, enrollments or content.