Wireless Feedback Collection for Network Error Diagnosis
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Solution Overview
Problem
Wireless communication devices often experience issues accessing content from web or application servers, leading to poor user experiences and negative impacts on both service providers and content proprietors due to error conditions specific to the mobile and handheld nature of wireless web browsing.
Innovation Solution
A method and system for collecting and reporting communication problems from distributed wireless devices, which includes receiving and storing reports of user experiences, providing summary reports to content server proprietors, and using these reports to facilitate problem diagnosis and resolution, both for the proprietors and wireless service providers.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If wireless devices are deployed to access content servers, then user accessibility and network utilization are improved, but communication errors and user experience degradation occur
Solution Approach 1:
The patent implements automated feedback collection by capturing error conditions, device information, and content server details from wireless devices. This feedback loop enables service providers and content proprietors to identify and resolve communication errors systematically, improving reliability while maintaining high network utilization.
Solution Approach 2:
The patent introduces an intermediary feedback collection system that acts as a mediator between wireless devices and content servers. This intermediary automatically collects and transmits error information, enabling indirect monitoring and resolution of communication issues without disrupting the primary data transmission paths.
2Difficulty of detecting and measuring
If error reporting mechanisms are implemented, then problem identification and resolution are improved, but system complexity and implementation overhead increase
Solution Approach 1:
The patent enables self-service error reporting where wireless devices automatically generate and transmit error reports without requiring manual user intervention. The system captures error conditions, device identifiers, and content server information autonomously, reducing implementation overhead while enhancing error detection capabilities.
Solution Approach 2:
The patent implements preliminary error detection and reporting mechanisms that are pre-configured in wireless devices. Error reporting functionality is established in advance, allowing immediate automatic transmission of error information when communication failures occur, eliminating the need for complex post-error analysis systems.
Data Source
AI summary
A computer system receives communications from wireless communications devices reporting on problems with communications with content servers on a network such as application servers or web site servers. The central computer system generates reports summarizing the reported problems. Such summary reports can be used internally by a wireless service provider or made available to the proprietor of the content server. The wireless communications devices include an interactive application that facilitates generation of a report and transmission of the report to the computer system. In one embodiment, the computer system is managed by a provider of wireless communications services.