Wireless Network Issue Prioritization for Unified Resolution Tracking
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Solution Overview
Problem
Wireless telecommunication networks face challenges due to the lack of integration among different software packages for tracking hardware and software issues, leading to unclear importance and order of issue resolution, which complicates engineering efforts.
Innovation Solution
A system that provides a single platform to prioritize, assign, and track issues in a wireless telecommunication network by analyzing log files, performing root cause analysis, and providing guidance for resolution, while also making resource allocation suggestions based on issue impact and engineer expertise.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Reliability
If multiple different software packages are used to track hardware and software issues, then comprehensive issue tracking is achieved, but the relative importance and resolution order of issues becomes unclear
Solution Approach 1:
The patent merges multiple separate software packages into a single integrated issue tracking system. This unified system consolidates issue data from various sources, automatically correlates them, and presents a consolidated view to engineers, thereby maintaining comprehensive tracking while eliminating the complexity of managing multiple separate tools.
Solution Approach 2:
The patent introduces an intermediary layer that sits between multiple issue tracking sources and the end users. This intermediary automatically ingests data from different software packages, normalizes the information, assigns priorities based on predefined criteria, and delivers prioritized issue lists to engineers, thus resolving the integration complexity while preserving comprehensive tracking.
2Adaptability or versatility
If multiple different software packages are used for issue tracking, then diverse issue types can be monitored, but engineering effort is complicated due to lack of integration
Solution Approach 1:
The patent creates a universal issue tracking system that can handle multiple types of issues (hardware, software, network) from various sources through a single interface. This multi-functional system adapts to different issue types while providing a consistent workflow for engineers, thereby maintaining versatility while simplifying operations.
Solution Approach 2:
The patent segments the complex issue tracking process into distinct modules: data ingestion from multiple sources, issue classification and categorization, priority assignment, and presentation to engineers. This segmentation allows the system to handle diverse issue types effectively while keeping the engineer's interaction simple and focused.
3Loss of information
If engineers review multiple different sources of problems manually, then all issues can be identified, but the time and complexity required to determine resolution priority increases
Solution Approach 1:
The patent performs preliminary actions by automatically analyzing and prioritizing issues before they reach engineers. The system pre-processes issue data from multiple sources, correlates related issues, assigns priorities based on impact and severity criteria, and prepares consolidated priority lists in advance, thereby eliminating the need for engineers to manually review all sources and significantly reducing time consumption.
Solution Approach 2:
The patent implements feedback mechanisms where the system continuously monitors issue resolution status, updates priority assignments based on changing conditions, and automatically adjusts the issue queue. This dynamic feedback loop ensures that engineers always receive up-to-date prioritized lists without manual intervention, maintaining information completeness while minimizing time loss.
Data Source
AI summary
Disclosed is a system to prioritize multiple issues associated with a wireless telecommunication network. The system obtains the multiple issues associated with the wireless telecommunication network, where an issue among the multiple issues impacts a UE associated with the wireless telecommunication network. The system obtains a number of UEs impacted by the issue, an indication of importance of severity associated with the issue, and an indication of importance of current UE experience. Based on the number of UEs impacted by the issue, the indication of importance of severity of the issue, and the indication of importance of current UE experience, the system computes a priority associated with the issue. Based on the priority, the system prioritizes the multiple issues to obtain a prioritized list. The system provides the prioritized list indicating an order in which to resolve the multiple issues.