Wireless Reservation System with Voice Channel and Unique Identifier
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Solution Overview
Problem
Current taxi and private transportation services face challenges in efficiently managing deviations from prearranged plans, requiring passengers to repeatedly authenticate and re-enter data, and lack real-time adaptation to changes in pick-up or drop-off locations, leading to inefficiencies and customer dissatisfaction.
Innovation Solution
A system and method that uses wireless handheld devices for passengers and drivers to receive and transmit user-entered data, establishing a voice channel and providing unique identifiers for authentication, allowing for real-time updates and changes in reservations, including graphical representations like maps and photographs to facilitate communication and location accuracy, enabling seamless deviations from prearranged plans.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Loss of time
If passengers use traditional authentication methods at taxi stands, then security can be maintained, but the process is time-consuming and inefficient when deviations from prearranged plans occur
Solution Approach 1:
The system performs preliminary authentication and data collection actions before the actual transportation service. Passengers provide their data electronically in advance, and the system pre-establishes their profile with the dispatch center, so that when they need service, the authentication is already complete or can be quickly confirmed through the pre-established channel.
Solution Approach 2:
The patent introduces an intermediary electronic form and data transmission system between the passenger and the dispatch center. This intermediary component handles the authentication and data exchange process, eliminating the need for direct, time-consuming interactions at the taxi stand while maintaining security through verified data channels.
2Loss of time
If passengers manually enter all transportation data at the stand, then data accuracy can be ensured, but the process becomes complex and time-consuming
Solution Approach 1:
The system collects and validates transportation data in advance through electronic forms before the passenger arrives at the stand. All necessary information about pick-up location, drop-off location, and service requirements is gathered beforehand, so that when the passenger arrives, the data is already prepared and only needs confirmation or minor adjustments.
Solution Approach 2:
The patent uses electronic copies of data forms and passenger information profiles instead of requiring manual data entry at the stand. The electronic form serves as a copy of the data collection process, allowing the system to access and use passenger information without requiring them to re-enter data manually during the actual service arrangement.
3Productivity
If the system uses prearranged pickup and drop-off locations, then operational efficiency is improved, but adaptability to changes in plans is reduced
Solution Approach 1:
The system transitions from static prearranged locations to dynamic location inputs. The electronic form allows passengers to enter flexible pick-up and drop-off locations that can be adjusted based on real-time needs. The system maintains efficiency by using electronic data processing while gaining adaptability through configurable location parameters that can change based on passenger requirements.
Solution Approach 2:
The patent enables parameter changes in the transportation plan by allowing passengers to modify pick-up and drop-off location parameters through the electronic form. The system accommodates plan changes by updating the stored parameters with new location data, maintaining operational efficiency while providing the flexibility needed for deviations from original arrangements.
4Ease of operation
If the system requires repeated authentication and data entry for deviations, then security is maintained, but customer satisfaction decreases due to inconvenience
Solution Approach 1:
The system performs preliminary authentication and establishes a secure data profile for the passenger before any service deviation occurs. This pre-established authentication framework allows the system to recognize and verify passenger identity quickly during deviations without requiring repeated full authentication, thus maintaining security while improving convenience.
Solution Approach 2:
The patent implements feedback mechanisms where the system recognizes previously entered data and authentication information. When a passenger needs to make changes or deviations, the system provides feedback by referencing the pre-established profile and only requiring confirmation or minimal additional verification, rather than requiring complete re-authentication, thus balancing security with ease of operation.
Data Source
AI summary
There are methods and apparatus, including computer program products, for service improvement techniques for a transportation service provider using mobile devices. In one aspect there is received user-entered data for at least one field present in a provided electronic form. The form includes a link that, when activated, establishes a voice channel between the passenger and a customer representative and provides a unique identifier associated with the user-entered data that enables a customer representative to retrieve the user-entered data. In another aspect, there is a graphical representation that is transmitted to a customer or a driver to facilitate execution of a reservation of a transportation service to be provided to the customer by the driver. In another aspect, there is a location range received from a wireless handheld device associated with a driver and data received from the driver indicative of a more accurate location within the location range.