Wireless Service Transaction System Using Location Data
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Solution Overview
Problem
Current methods for requesting and completing service transactions, such as transportation services, require manual communication and payment processes that can be time-consuming and inefficient, especially when using wireless communication technologies.
Innovation Solution
A system where a user's communication device, equipped with a processor, transceiver, and service agent, facilitates service requests and transactions by exchanging data with a service provider agent, allowing for direct communication of service details and payment information via wireless interfaces, reducing the need for manual intervention and streamlining the process.
Engineering Contradictions & Design Principles
Engineering Contradiction Analysis
1Productivity
If manual communication and payment processes are used for service transactions, then service providers can maintain simple systems, but transaction time increases and efficiency decreases
Solution Approach 1:
The patent replaces manual mechanical processes (physical card swiping, manual data entry, face-to-face communication) with wireless electronic communication systems. The communication device automatically transmits service requests, location data, and payment information to the service provider, eliminating the need for manual intervention in these processes.
Solution Approach 2:
The communication device autonomously handles service transaction processes including automatic service request formulation, automatic payment information transmission, and automatic receipt generation. The system performs these functions without requiring continuous manual user input, enabling self-service capabilities that reduce transaction time.
2Ease of operation
If wireless communication devices are used to request services from any location, then user convenience improves, but the complexity of tracking and managing service requests increases
Solution Approach 1:
The patent introduces a service provider agent as an intermediary that receives service requests from communication devices, processes them centrally, and coordinates with service providers. This intermediary layer simplifies the interface for users while managing the complexity of tracking and processing requests from multiple locations through a centralized system.
Solution Approach 2:
The service provider agent is designed to handle multiple functions including receiving service requests, determining provider availability, routing requests, and managing payments. This multi-functional approach consolidates complexity into a single system that can manage diverse service transactions from any location.
3Productivity
If credit/debit card information is manually processed, then security can be maintained through physical verification, but the transaction process becomes time-consuming
Solution Approach 1:
The patent replaces manual card processing mechanics with wireless electronic data transmission. The communication device automatically transmits payment information to the service provider, eliminating the need for physical card handling, manual data entry, and in-person verification processes.
Solution Approach 2:
The system performs preliminary actions by pre-storing payment information in the communication device and automatically transmitting it during the transaction. Payment authorization and processing are initiated automatically when the service is rendered, eliminating the need for manual payment processes at the point of service.
Data Source
AI summary
A user requests a service using a communication device (102) capable of providing information about the location of the user. The request is communicated by the communication device (102) along with information about the location of the user to a service provider agent (108) capable of dispatching a service provider (112) responsive to the service request. The service provider agent (108) may deliver to the user information relating to the manner in which the service will be rendered and information to facilitate payment for the service. This information may be provided by way of a token delivered to the user's communication device (102). Once the service is rendered, and the user is proximate the service provider (112), the service provider (112) and the communication device (102) exchange data to complete the service transaction, which may include information necessary to render the service and to affect payment for the service.